Home Health Office Assistant

JOB SUMMARY

The Office Assistant for the Home Health Agency provides essential administrative support and is responsible for a variety of office functions. This blended role includes both Home Health Aide duties and office administration responsibilities, ensuring seamless operations within the agency. The Office Assistant reports directly to the Director of Home Health.

ESSENTIAL DUTIES & RESPONSIBILITIES

Key Responsibilities:

Administrative Support:

• Answering and directing phone calls, taking messages.
• Greeting visitors and assisting with inquiries.
• Managing incoming and outgoing mail and faxes.
• Maintaining and organizing office files (both physical and electronic).
• Assisting with data entry, record-keeping, and documentation.

Client Support:

• Assisting with client intake processes.
• Scheduling client appointments and coordinating with caregivers.
• Ensuring client confidentiality and adhering to HIPAA regulations.
• Providing supportive services, including assistance with ADLs (Activities of Daily Living) and IADLs (Instrumental Activities of Daily Living).

Personal Care:

• Assisting with bathing, dressing, grooming, and toileting.
• Assisting with ambulation and mobility, including safe transfers.

Companionship and Support:

• Providing emotional support and social interaction.
• Engaging clients in activities and conversation to promote mental well-being.
• Offering encouragement and reassurance.

Household Tasks:

• Performing light housekeeping duties such as laundry, dishes, and maintaining a tidy environment.
• Assisting with meal preparation and eating.
• Shopping for groceries and household necessities.

Health-Related Support:

• Monitoring and reporting changes in the client's condition, including vital signs.
• Following the care plan established by a healthcare professional.
• Assisting with medication reminders.
• Assisting with home exercise programs.
• Ensuring a safe home environment.

Caregiver Support:

• Assisting with caregiver scheduling and coordination.

Skills, Abilities & Competencies:

Education and Experience:

• High school diploma or equivalent.
• Home Health Aid or C.N.A Certified
• Prior experience in an office support or administrative role is preferred, particularly in healthcare.

Skills:

• Excellent communication skills, both verbal and written.
• Strong organizational and time-management abilities.
• Proficiency with office equipment (e.g., computers, printers, scanners).
• Experience with basic office software (e.g., Microsoft Word, Excel, Outlook).
• Familiarity with medical terminology and procedures is a plus.
• Ability to maintain confidentiality and professionalism.

Personal Qualities:

• Ability to work independently and as part of a team.
• High attention to detail and accuracy.
• Dependability and reliability.
• Strong customer service skills.

Work Environment:

• Primarily a standard office setting, with some client contact and occasional visits to patient homes.

PHYSICAL DEMANDS

While performing the essential functions of this job, the employee is regularly required to stand, walk, sit, talk hear, and occasionally required to reach with hands and arms, stoop, kneel, and crouch.  The employee must occasionally lift and/or move up to 30 pounds and be able to work at heights.  Specific vision abilities required by the job include close, distance, and peripheral vision, depth perception and the ability to adjust focus as well as work on a computer for extended periods of time.  The employee must be able to communicate verbally with others on the phone or in person.