Organization Overview, Mission, Vision, and Values
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.
Position Summary
The Clinical Applications Analyst II reports to the Assistant Manager, Clinical Applications. This position is responsible for leading troubleshooting, maintenance, build, and testing of Clinical Applications and associated solutions.
Essential Position Responsibilities
- Partner with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features including troubleshooting and resolving defects and issues
- Participate in comprehensive regression analysis, integration, and acceptance testing of application functionality to ensure the highest level of quality and reliability possible
- Assist with program and/or application design and ensuring functionality of application system
- Formulate, define, and perform complex analysis and implementation of enterprise-wide clinical applications to ensure functionality
- Interact and engage with vendor support sites and staff to support job function and maintain and build vital business relationships
- Participate in the development and support of coordinated testing plan for applications with regression, unit, system, and integrated testing to ensure application functions as expected for end users
- Serve as an advocate in representing clinical applications users by improving patient care and user satisfaction through system improvements
- Provide mentorship for team members and assist with team member training, as needed
- Partner with the clinical application education team to provide updates on system functionality as well as educational opportunities found through troubleshooting system issues
- Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs
- Ensure the safeguarding of protected health information
- Maintain communication through various resources and tools
- Monitor help desk software for new tickets and update and provide resolution for existing tickets
- Assist incoming customer calls and initiates new tickets as needed.
- Prepare and update project lists and timelines
- Perform proactive system monitoring for performance, response, and patches
- Lead opportunities to improve processes and systems
- Adhere to all information services policies, procedures, and governance processes
- Lead incident response and downtime procedures
Qualifications
- Education: High school diploma or GED, required. Clinical license, preferred.
- Licensure and Certifications: Active certifications in 1 or more EPIC applications preferred
- Experience: Four years of clinical applications experience as an advanced user or support analyst, required.
Work Environment: This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This is role is considered a remote position with onsite presence as needed.
