Organization Overview, Mission, Vision, and Values
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.
Position Summary
The role of the Public Benefits Advocate reports to the Public Benefits Manager. This position is responsible for assisting uninsured patients with obtaining medical coverage.
Essential Position Responsibilities
- Interview uninsured patients, collect data, and make an assessment to determine if the patient may potentially qualify for Medicaid, SSI, State expansion and/or other benefits and programs
- Assist with application process, scheduling appointments, and any other necessary steps to assist patient in obtaining medical coverage
- Follow up with patients and work closely with Case Management, Central Billing Office, and onsite DHS caseworker with regards to patient discharges, claims, and eligibility status
- Partner with Medicaid and patients to assist with obtaining immediate coverage prior to patient discharge
Qualifications
- Education: High School Diploma or GED
- Licensure and Certifications: Required to obtain license through AR Insurance Department for Certified Application Counselor or In Person Assistor within 90 days* of hire or transfer into the position.
- Experience: Previous experience with a healthcare organization or government setting such as DHS/DDS, preferred. Bi-lingual candidate, preferred.
Work Environment: This position will spend 80% of the time sitting while performing work in a standard office environment and 20% of work time standing and/or walking short frequent distances with occasional lifting, bending, pushing and/or pulling up to 50 lbs. This position may be exposed to communicable disease and body fluids.
