BASIC PURPOSE: The Program Supervisor is responsible for the implementation and daily oversight of the program and staff to ensure that visitation and exchange services are provided to referral sources and as scheduled.      

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides leadership and direction to all program staff, maintains staff schedule, leads staff meetings, evaluate staff performance and assist with the hiring of new staff as approved.
• Be knowledgeable of the overall program budget and work collaboratively with Director and Program Coordinator to ensure long-term financial sustainability for the program.
• Assist with the coordination of referral/intakes to include parent/guardian contact, setting up transportation and ensure completion of required documents. 
• Support and conduct reviews of the program through the PQI process. Additional programmatic supports such as: satisfaction surveys, client feedback, referral source feedback, staff concerns will also be considered.
• Provide direct client services as a back-up or on an emergency basis to ensure continuity within the program. 

ESSENTIAL KNOWLEDGE, SKILLS & ENVIRONMENT:

Education, Training & Work Experience: Bachelor’s degree in social work, human services or other related field and one (1) year in human services, or related area at a management level preferred. 

Specialized Knowledge & Skills: Experience or knowledge in the areas of Children’s Therapeutic Services and Supports (CTSS), child development, and crisis interventions preferred. Skills in management and leadership preferred.

Equipment & Applications: Proficiency in using general office equipment (phone, fax, copier, etc.) and PC application including Gmail and Microsoft Office products.

Work Environment & Physical Demands: Work is performed primarily in an office and related indoor conditions, minimal infrequent physical demands. Program Supervisor will be exposed to individuals who are irate or hostile. 

Benefits at FCC:

• Paid time off through accrued vacation and sick time & 9 recognized holidays – plus an additional floating holiday! 
• Customize your insurance needs - medical, vision, and dental options to fit your family.
• Health Savings Account- FCC makes monthly contributions!
• Life insurance covered 100% by FCC.
• Short term and long-term disability insurance available
• 401(K) Savings Plan- FCC will match up to 3% of the employee’s contribution (a 50% match on the first 6%).
• Business Casual dress code policy – dress appropriately per your schedule.
• Our Clients – the biggest benefit of all is that you are making a difference by supporting members in your local community!