The Company’s Vision is to “Be the Customer’s First Choice”. This happens through the quality of our culture and the character of our people. Our Associates are expected to practice and live out our culture every day to the best of their ability, join our Mission to establish Service Supply as the premier distributor in our industries served and embrace our over-arching Core Values with guidance from our Attributes of Service.
Associates are measured on their individual performance and team efforts through a set of individualized performance metrics. Going above and beyond is encouraged and our Company commits to recognizing the individuals who exhibit exceptional work performance. Metrics are subject to change based on the changing needs of the department, the Company and individual development.
Warehouse Associates should possess certain skill sets and perform their job duties as outlined below:
Skills
- Be knowledgeable of the Company policies, processes and procedures.
- Be knowledgeable of the Company’s products so they are properly stocked.
- Participate in effective listening and problem-solving skills.
- Ability to properly and safely operate warehouse equipment without causing harm to equipment, property, inventory or persons. Training certificates may be required (i.e. forklift certification, etc.).
- Basic computer skills as well as the ability to use phone systems and other electronic devices required.
- Excellent verbal and written communication skills.
- Interpersonal and exceptional customer service skills required.
- Ability to actively engage in conversations with customers.
- Uses time efficiently and completes work in a timely manner.
- Observes company safety and security procedures.
- Adapts to changes in the work environment.
- Able to deal with frequent change, delays, or unexpected events.
Job Responsibilities/ Duties
Receiving:
- Receive merchandise and make sure to enter and check amounts accurately.
- Must communicate effectively with other departments affected by receiving merchandise.
- Moving materials and items from receiving or storage areas to shipping or to other designated areas.
Shipping:
- Pick, pack and ship orders promptly and accurately.
- Assist with UPS shipping as needed.
- Reading customer orders, work orders, shipping orders, to determine items to be moved, gathered, distributed, shipped and / or returned.
- Assembling customer orders from stock and placing orders on pallets/shelves, or relocating orders to a holding area or shipping department.
Returns:
- Managing customer returned material per the proper returns/warranty process (RMAs).
Put Away:
- Locate and pull inventory appropriately, support stocking and stock rotation programs, participate in inventory cycle counting, and barcode inventory programs.
- Sorting and placing materials or items on racks, shelves, or in bins accordingly.
- Insure merchandise is in the correct bins and stock is distributed promptly.
- Assist customers with locating of items while providing exceptional customer service.
- Marking materials with identifying information using appropriate method.
- Assist in counting of physical inventory.
Delivery:
Other:
- Maintain clean work environment by organizing product, cleaning aisles, workstations/ tables, shipping/ receiving lanes, emptying trash cans, clean and organize pipe yard, and other duties that maybe delegated by supervisor.
- Ensuring warehouse is accessible and safe for salespeople and customer traffic.
- Sweeping, dusting, and mopping.
- May be assigned facility maintenance duties as needed.
- Organizing warehouse and work area for orderliness at all times.
- Wearing proper safety equipment when necessary.
- Food or drink, not including daily hydration necessary for safety, should be consumed on your break or during your lunch hour in the break area.
- No misuse of tobacco products (refer to Company Tobacco Use Policy).
Physical Expectations
- Required to sit, stand or walk for extended periods of time.
- Required to talk or hear clearly, with or without the help of a medical or mechanical device.
- Occasionally required to bend, squat, twist or climb.
- Occasionally required to reach with hands and arms.
- Occasionally required to lift light weights (less than 25 pounds).
- Occasionally required to lift moderate weights (25-50 pounds).
- Occasionally required to lift heavy weights (75-175 pounds).
- Finger dexterity and hand coordination required.
- Specific vision abilities include: close vision, distance vision, ability to adjust or focus with or without the help of glasses, contacts or other vision aides.
Work Environment
- Daily and prolonged exposure to outside weather conditions such as extreme heat, extreme cold, wet or humid conditions, high winds, etc.
- Exposure to moving machinery.
- Occasional exposure to chemicals, fumes or airborne particles.
- The noise level in the work environment is usually moderate to noisy.
- Work availability should remain flexible as schedules are subject to change based on department and company needs.
