Knowledge and Skills:
- Must have windows 10 computer and high-speed internet (cable, DSL or fiber).
- Must have landline or voip phone service.
- Must be proficient with Internet navigation.
- Must be able to type 30 wpm.
- Must be proficient with Windows 10 and the Chrome browser and have basic computer skills.
- Able to multitask and use multiple computer programs at the same time.
- Ability to work a schedule which may include evenings, weekends, and holidays, including variable shifts.
- Excellent interpersonal skills and the ability to work in partnership with others.
- Excellent communication skills both written and verbal.
- Ability to handle stressful situations.
- Ability to accept constructive feedback and adapt accordingly.
- Able to learn and demonstrate knowledge of products and services that will be supported.
- Must be able to sit, type and focus on computer work for long durations and be able to listen and speak to customers for long periods of time.
Education and work experience:
- High School Diploma or GED equivalent
- Two years of customer service experience preferred.
- If applicable, demonstrated proficiency in use of Assistive Technology required with either JAWS and/or Zoom Text for visual adaptation. Bilingual Spanish-English capability a plus.
ISO 5.3 Organizational roles, responsibilities, and authorities: IFB employees have the responsibility and authority to ensure to produce first quality products that meet our customer requirements.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.
