Field Service Technician I

Description

Sunshine Quality Solutions is looking for a field service technician/ diesel mechanic. This individual proficiently performs complex on-site diagnostics, service repairs, and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the service manager, service location manager, or shop foreman. If you strive for numerous career growth opportunities and serving those linked to the land, Sunshine is the place for you.

What You’ll Do

The field service technician/ diesel mechanic reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order. This individual follows all safety rules and regulations in performing work assignments and maintains current knowledge of John Deere and competitive products through Service EDUCATE Training programs and customer clinics. The field service technician/ diesel mechanic completes all reports and forms required in conjunction with work assignments, accounts for all time and material used in performing assigned duties, and maintains condition of mobile service vehicle, inventory, tools, and equipment. In addition, this individual may promote and sell dealer service programs directly to customers.

Company Benefits and Perks

We offer a robust benefit package including flexible work hours and family-friendly benefits to all our full-time employees.

• Our comprehensive benefits package includes:
  • Medical, Dental, Vision, and Life Insurance, including AD&D
  • 401(k) with an employer match
  • Company paid Short Term Disability
  • Company funded Health Savings Account
• Paid Time Off:
  • Vacation time
  • Sick time
  • Company paid holidays
  • Bereavement
  • Jury Duty
• Incentive pay
• Deere Employees Credit Union
• Training through John Deere University
• Career growth
• Great team to work with

About the Company

With over 85 years of combined experience and knowledge in supporting the Agricultural and Turf Care industry in southern Louisiana and southern Mississippi, Sunshine Quality Solutions provides optimized parts and service support, volume pricing on equipment, and a robust equipment inventory. Now with 17 locations across southern Louisiana, Sunshine offers numerous career growth opportunities from entry level positions all the way up to senior management positions. Come and join Sunshine’s welcoming company culture, where our mission is to improve the quality of life for our employees and customers who take pride in being linked to the land.

Qualifications

What’s Required

• < 3 years, Certified JD Tech
• Outstanding interpersonal and customer service skills
• Applying knowledge- demonstrates near complete understanding of diagnosing/repairing equipment
• May require assistance in diagnosing/repairing equipment
• Revenue billed hours less than or equal to 160/month
• Proficient knowledge of mechanical, electrical, and hydraulic systems used in repair of agricultural and turf equipment
• Ability to use service advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• High School Diploma
• Valid Class D driver’s license with Medical Card
• Ability to pass a pre-employment drug screen

What’s Preferred

• Advanced or Master Service Technician certification
• CDL license
• Forklift certification

Physical Requirements

The physical requirements described below are those necessary to successfully perform the respected position. Reasonable accommodations will be made to ensure individuals with disabilities can successfully perform the position requirements.

• While performing the essential job functions, the employee may be required to sit/ stand for a duration of time while using their hands and fingers to operate a computer and/ or telephone.
• This position requires specific vision abilities, such as having the visual acuity to read words or numbers on the computer screen and paper.
• Occasionally, the individual may lift items weighing up to 75 lbs.