IT Help Desk Intern - Myrtle Beach *On Site*

JOB SUMMARY

We are seeking a tech-savvy and eager-to-learn Helpdesk Intern to join our IT support team. This internship is a great opportunity for someone looking to gain real-world experience in IT support, troubleshooting, and customer service. As an intern, you'll assist with resolving basic technical issues, supporting end-users, and learning the fundamentals of IT operations in a professional environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

A Helpdesk Intern is expected to:

• Answer incoming calls, chats, and emails regarding technical issues.
• Document all issues and resolutions in a ticketing system.
• Follow standard operating procedures and contribute to support documentation.
• Assist users with password resets and basic application/network troubleshooting.
• Provide clear, step-by-step instructions in a non-technical way to users.
• Maintain a high level of professionalism and empathy when dealing with frustrated or confused users.
• Escalate complex or unresolved issues to higher-tier support teams.
• Consistently meet target dates for duties and assignments.
• Contribute to an atmosphere of knowledge-sharing and train team members and co­workers when needed.
• Assist with inventory control, vendor management, projects, and other duties as assigned.

QUALIFICATIONS

• Currently pursuing a degree or certification in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows environments.
• Interest in troubleshooting hardware and software issues.
• Willingness to learn, take initiative, and work in a team setting.
• Ability to commit to a part-time or full-time internship schedule.

• AAP/EEO Statement

  This statement of policy reaffirms South Atlantic Bank’s policy of equal employment opportunity in employment, compensation, training, transfers, promotions, and all other aspects of employment regardless of race, color, religion, national origin, age, sex, veteran status, physical or mental handicap/disability and to state that we do carry out this policy at South Atlantic Bank. This policy also applies to all company-sponsored activities such as educational programs, tuition aid and social and recreational activities.