Automotive Service Advisor

We are looking for a Service Advisor to join our growing team! The right candidate has a strong background in organization and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features. 

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed

• Understand customer; match requirements and concerns to various service options

• Explain service being performed and keep customer informed and updated throughout the service of their vehicle

• Stay up to date on new products, features, accessories and attending product training as required

• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business

• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 1 years of experience as a Service Advisor

• Strong focus on providing excellent customer service

• High school diploma or higher education

• Clean driving record & valid driver's license

• Driven personality, eager to improve and able to work within and support internal teams