Title: National Deputy Program Director

Location: San Antonio, TX (Advertised in Houston, TX)

Position Type: Full time (30-40+ hours/week), Salary.

Education Level: Bachelors Degree

Job Category: Health Care

Our Company Promise: We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter’s Mission is to provide efficient, fast, high quality healthcare staffing to our clients.  Our Culture’s 5 key elements are crucial to the effectiveness of our employees in accomplishing our mission. These elements are:

• Dependability
• Integrity
• Personability
• Transparency
• Responsiveness

Summary:

Vighter is recruiting Program Management Office (PMO) staff to manage a large workforce of healthcare professionals (HCPs) who conduct basic screening assessments and provide healthcare services to individuals detained by Customs and Border Protection (CBP). The PMO staff are responsible for supporting the client and the workforce to accomplish the mission. 

Vighter’s HCPs work alongside uniformed CBP Agents/Officers at numerous locations near the border in Texas, New Mexico, Arizona, California, and Florida. The medical staff must be capable of providing health care services for persons of all ages, to include infants, children, adults, and pregnant females. HCPs must be comfortable working in a detention setting. Services may be provided in a field setting with minimal facilities, a soft-sided (tent-type) facility, or a secure detention facility, such as a US Border Patrol Station. This is an amazing opportunity to work with diverse populations alongside a supportive team of healthcare professionals and administrative staff.

Education, Licensure/Certification & Experience:

• Bachelor's degree in accounting, business, finance or other discipline related to the area of assignment from appropriately accredited institution
• Five years of related experience, two of which must have been supervisory in nature with demonstrated progression in responsibility.

Knowledge, Skills, & Abilities:

• Demonstrated ability to ascertain relevant facts and information; prepare executive level summaries; and analyze management and financial reports to identify trends, performance gaps and contract status information.
• Demonstrated experience in collaborative planning and relationship building across organizational boundaries.
• Demonstrated success in developing and managing logistical plans and providing operational support.
• Excellent customer service and interpersonal skills.
• Demonstrated success in managing large and diverse teams in high pressured environments that require rapid and collaborative decision making.
• Must be available to CBP personnel to contact at all times 24/7, 365 days per year.
• Must be experienced at discussing and negotiating collaborative solutions in high pressured, preferably, operational environments.
• Must be adept at preparing and delivering clear and concise executive-level presentations and decision briefs
• Must demonstrate effective leadership and possess effective oral and written communication skills.
• Should possess (or qualify for) relevant management or Human Resources certifications, such as PMP, CPC, CSP, etc.
• Should possess awareness of electronic medical documentation.
• Serves as the programmatic authority for the medical services contract and all medical units for the U.S. Customs and Border Protection sites including, Office of Field Operations (OFO) ports of entry, and/or U.S. Border Patrol Border (USBP) Stations.
• Demonstrates a caring and helpful attitude when interacting with patients, vendors and fellow employees.
• Oversees and track the progress of program wide personnel, ensuring that personnel are vetted and attend orientation as required in the SOW.
• Manages and oversees the scheduling process assuring staffing coverage is maintained to meet operational needs, and oversee the day-to-day management across program regions.
• Formulates and manages the logistics/procurement strategy program wide.
• Develops and enacts the risk management program, medical sentinel event reporting and follow-up, quality assurance/performance improvement, and medical surveillance plans across all regions (sectors, ports of entry, and field offices.) Oversight of these programs will be provided by the NPD to assure requirements of the Medical Quality Management (MQM) Program are met and reporting completed as per the MQM Program guidance.
• Conducts analyses to ensure continuous performance improvement and development of best practices through support and collaboration with the National Medical Director and National Patient Safety Quality Management Director.
• Ensures reporting requirements and timelines are achieved program wide.
• Participates in the recruitment and selection process for all contract employees.
• Provides on-call coverage 24 hours a day/7 days a week.
• Responsible for developing and coordinating all aspects of healthcare delivery in collaboration with the National Medical Director and OCMO.
• Supplies medical in-service training to physicians and clinical staff, as necessary.
• Maintains non-involvement in the security aspect of patient care and custody.
• Participates in disease surveillance activities and public health and epidemiology studies/efforts, as needed.
• Seeks guidance from the Pediatric Advisor, Behavioral Health Advisor, or other leadership as appropriate.
• Attends/Leads general staff meetings.
• Performs record keeping functions in accordance with program policies and position.
• Maintains functional proficiency and ease of use utilizing electronic health records as required by, and appropriate to, position.
• Completes all initial, annual, and ad hoc training or competencies as required/assigned.
• Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities as applicable.
• Adheres to, and maintains awareness of DHS and CBP Policies, Procedures, Directives, and Operational Memoranda.
• Performs collaborative mid-term review of performance with the National Medical Director as part of an annual performance evaluation process, addressing any clinical practice concerns if identified.
• Other duties as assigned.

Duty Hours / On-call Requirements:

• The expected duty hours for this position are 8 hours per day and 5 days per week. However, this key position supporting 24/7/365 operations which may require work to be conducted in the day, at night, on weekends, and during holidays.

Travel:

• Travel is <50%

Pay & Benefits:

• Competitive pay package
• Paid time off
• Paid holidays
• Comprehensive benefits package with Medical, Dental, Vision, and selected voluntary insurance coverages available for qualifying employees
• Employee Basic Life, and AD&D Insurance

Qualifications:

• Must be able to walk, stand, bend, and/or sit for more than 8 hours per day.
• Must be able to perform duties in a stressful and often austere environment without physical limitations.
• Must be able to use an elevator or walk up and down stairs.
• Must be able to lift up to 50 pounds and carry up to 10 feet.
• Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders.
• Must be able to read and interpret handwritten and typewritten print.
• Must be able to communicate by voice and detect sound by ear.
• Must be willing to work day, night, weekdays, weekends, holidays, and overtime if necessary.
• Must be able to perform duties in an indoor and/or outdoor environment.
• Must be able to pass a criminal background investigation. Candidate must not have been convicted of, pled guilty to, pled nolo contender to, or received probation prior to judgement for any crime other than a minor traffic violation, the record of which has not been expunged.
• Must undergo Urine Drug Screening (UDS).

Vighter LLC is an equal opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This position is contingent upon contract award.

#IND2025

#zr

#PMO

#Vighter