Title: Supervisory Behavioral Health Advisor
Locations: Yuma, AZ; Tucson, AZ; San Antonio, TX; Del Rio, TX; Rio Grande Valley, TX; Laredo, TX; San Diego, CA; El Centro, CA
Position Type: Full time (30-40+ hours/week), salary.
Contract: GSA
Education Level: Master of Social Work
Job Category: Health Care
Start Date: March 1, 2025
SIN Number: 621-047
Our Company Promise:
We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter’s Mission is to provide efficient, fast, high quality healthcare staffing to our clients. Our Culture’s 5 key elements are crucial to the effectiveness of our employees in accomplishing our mission. These elements are:
- Dependability
- Integrity
- Personability
- Transparency
- Responsiveness
Creating and cultivating this Culture within the organization is our commitment to our employees.
Above all, Vighter employees will be provided the same concern, respect, and caring attitude that they are expected to share externally with every Vighter Client and Customer.
Summary:
Vighter is recruiting multiple Supervisory Behavioral Health Advisors at multiple key locations along the United States’ Southwest border. Supervisory Behavioral Health Advisors (SBHA) develop, implement and evaluate the behavioral health assessments and interventions in accordance with the polices and protocols for the delivery of healthcare services to persons in custody at various Customs and Border Patrol Detainment Facilities. The SBHA shares the administrative functions that directly impact behavioral health services and collaborates with the management team in overall planning and execution of program directives.
Contracted behavioral health staff will be working alongside uniformed Customs and Border Protection (CBP) Agents/Officers in secured federal facilities along the southwest border of the United States. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to ensure a safe working environment to include the co-located medical unit. Contracted medical staff work together with CBP personnel to provide health care services for persons of all ages, to include infants, children, adults, and pregnant females.
Principle Accountabilities:
- Develop, implement, and evaluate behavioral health assessments and interventions in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody.
- Provide supervisory oversight of one or more Behavioral Health Advisors.
- Provide Operational Behavioral Health (BH) advice, support, and coordination to Sector leadership and CBP staff.
- Advise, coordinate, and provide professional oversight of sector-wide behavioral health programing to promote persons in custody wellness and to provide support to sector and or region assigned.
- Conduct behavioral health climate assessments to identify and address operational BH issues.
- Support Medical Quality Management process related to BH for persons in custody; coordinate integration of sector wide BH programing to optimize access and utilization.
- Provide professional direction, oversight, and consultation of BH support for persons in custody.
- Document all work in a clear and concise manner in either the electronic medical record, standard paper documentation, or other needed reports, as prescribed by CBP.
- Provide behavioral health education and training, awareness, and outreach to sector leadership regarding BH issues of persons in custody; provide outreach, education, and awareness activities to CBP staff regarding BH issues of persons in custody.
- Travel to stations within the respective sector to provide educational muster briefings on BH issues of persons in custody.
- In urgent and emergent / critical incident situations, provide confidential consultation with staff regarding BH issues; to include providing debriefings in the aftermath of critical incidents. If future consultation is required for staff, a referral to Employee Assistance Program (EAP) will be provided.
- Provide educational training to staff on relevant topics to include trauma informed care, psychological first aid, and other topics.
- Protect children from situations of abuse, neglect, and other forms of maltreatment while in the custody of CBP; provide additional, basic BH support as appropriate.
- Focus on ensuring the social, physical, psychological, and the emotional well-being of unaccompanied, accompanied, and separated children.
- Utilize time management skills to allow for proper management of multiple projects or tasks concurrently.
- Produce monthly and annual reports capturing all work (qualitative and quantitative) performed in the field by Behavioral Health Advisors (non-supervisory BHA).
- Moderate proficiency in, common word processing, presentation and spreadsheet software programs; and knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information and Personally Identifiable Information (PII).
- Expertise in motivational interviewing with minors and adults.
- Provide patient referral(s) to CBP contract medical personnel for further assessment.
- Coordinate priority transfer and continuity of care to Health and Human Services (HHS)/Office of Refugee Resettlement (ORR).
- Functional proficiency and ability to document patient-centered health care in the required electronic health record or electronic medical record, in the required format, in a timely manner, and in compliance with contract policy and guidance.
- A deep sense of purpose and dedication to the United States and our U.S. Military Veterans, their Families, and other patients as assigned.
- An unshakeable adherence to quality and continuous process improvement.
- An apolitical, patient-centered focus that drives to enhanced care and patient satisfaction
- Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).
- Provide training and support to remote employees on timekeeping systems and processes, including troubleshooting issues and providing guidance on using timekeeping tools effectively.
- Stay informed about changes in timekeeping technology, regulations, and best practices, and make recommendations for updates and improvements to timekeeping processes.
- Other duties as assigned.
Knowledge and Skills:
- Must have exceptional customer service skills.
- Employees shall be technically proficient in the skills necessary to fulfill the job requirements, including ability to speak, understand, read and write English fluently.
Education:
- Candidates must have successfully completed a Master of Social Work (MSW) from a program accredited by the Council on Social Work Education (CSWE).
- Graduates of Schools of social work that are in (CSWE) candidacy status do not meet this requirement until the School of Social Work is fully accredited.
Qualifications:
- Candidates must be currently certified as an electronic medical records technician, healthcare information specialist, medical records technician, or the equivalent. Certification must be maintained current, and any required education, trainings, continued learning to maintain certification must be completed within the required timeline for completion by the certifying authority. A temporary certificate will not be accepted.
- Candidates must not have had any professional licensure or certification withheld, suspended, revoked or denied, and the candidate must not have surrendered or allowed a professional license or certification to have expired or lapsed because of an investigation or disciplinary action.
- Candidate must not have been convicted of, pled guilty to, pled nolo contender to, or received probation before judgement for any crime other than a minor traffic violation, the record of which has not been expunged.
- Bilingual in English and Spanish is preferred, but not required.
Duty Hours / On-call Requirements:
- Generally speaking, locations supporting the CBP-ICE mission set are open and active 24/7/365, to include days, nights, weekends and all holidays.
- We try our best to accommodate your schedule, so please inform Vighter of your desired schedule and/or geographic limitations in advance.
Work Environment:
- CBP Location: Yuma, AZ; Tucson, AZ; San Antonio, TX; Del Rio, TX; Rio Grande Valley, TX; Laredo, TX; San Diego, CA; El Centro, CA
- Supportive team of healthcare professionals and administrative staff.
- Opportunity to work with diverse populations, including immigration and asylum personnel and underserved communities.
Travel:
- As required to satisfy the contractual obligations. Generally, travel is limited to commute from residence to the worksite. Commute is non-compensatory. All official travel is government-funded.
Benefits:
- Competitive salary and comprehensive benefits package, with Medical, Dental, and Vision insurance available for W2 full time employees.
- Company-paid basic Life and AD&D insurance and subsidized health insurance (W2).
- Paid time off and holidays.
- Professional development and promotion opportunities.
- SCA employees: Health & Welfare paid in cash (with proof of ACA-compliant health insurance from the open market or Vighter, LLC). Employee may use funds to offset any benefits premiums, fund their 401(k) retirement account or a combination of the two.
Physical Requirements:
- Must be able to sit for more than 8 hours per day.
- Must be willing to work overtime if necessary.
- Must be able, with advance notice to float to surgical sites within 15 miles.
- Must be able to use an elevator or walk up and down stairs.
- Must be able to lift up to 40 pounds and carry up to 10 feet.
- Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders.
- Must be able to read and interpret handwritten and typewritten print.
- Must be able to communicate by voice and detect sound by ear.
- Must be able to perform duties in an indoor or outdoor environment
- Must undergo Urine Drug Screening (UDS).
- Positions require applicants to be US Citizens, 21 years or older.
- Must complete criminal background check, and Child Abuse and Neglect (CAN) background check.
Vighter LLC is an equal opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Position is contingent upon contract award.
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