Server Assistant - Catch 31 Hilton VBO

Server Assistant @ Catch 31 Hilton Virginia Beach Oceanfront     

🕒 Position Overview

• Job Title: Server Assistant
• Location: 3001 Atlantic Ave, Virginia Beach, VA 23451
• Schedule: Variable or Part-Time (must include weekends and holidays)
• Work Environment: Oceanfront hotel right on the boardwalk

📝 Summary:
The Server Assistant plays a crucial role in ensuring the cleanliness and organization of tables and dining areas in a restaurant. They support the server before, during, and after service with clearing dishes, maintaining a clean and presentable dining room resetting table for new guests, and assisting with various tasks to execute exceptional service.

What You’ll Do:

• Table Setup and Maintenance:
  • Clear tables of used dishes, glassware, and utensils promptly after guests have finished their meals.
  • Wipe down tables, chairs, and condiment holders to remove crumbs, spills, and debris.
  • Reset tables with clean tablecloths, napkins, and tableware for incoming guests.
• Beverage and Condiment Refills:
  • Refill water glasses, bread baskets, and condiment containers as needed throughout service.
  • Assist servers in delivering beverages, appetizers, and other items to tables as directed.
• Assistance to Servers:
  • Support servers by running food orders from the kitchen to the appropriate tables.
  • Communicate with serving staff to coordinate table turnovers and ensure efficient service.
  • Respond to guest requests for additional items such as extra napkins, utensils, or condiments.
• Cleaning and Sanitization:
  • Maintain cleanliness and orderliness of dining areas, including floors, windows, and furniture.
  • Empty trash bins and bus carts regularly to keep dining areas clean and free of clutter.
  • Adhere to sanitation and hygiene standards, including proper handwashing and food handling practices.
• Customer Service:
  • Provide friendly and attentive service to guests, assisting with seating, menu inquiries, and other requests as needed.
  • Communicate effectively with guests to ensure their satisfaction and address any concerns or special requests.
  • Uphold a positive and welcoming atmosphere in the restaurant by greeting guests warmly and maintaining a professional demeanor.
• Teamwork and Collaboration:
  • Work collaboratively with other front-of-house staff, including servers, hosts/hostesses, and bartenders, to deliver exceptional service.
  • Assist coworkers during peak periods and contribute to a smooth flow of operations in the restaurant.
  • Communicate effectively with management and colleagues to address any issues or concerns related to table service.

Top Requirements:

• • Team Up: Be Golden, Collaborate and Help Others Succeed.
• • Own It: Be a role model, Embrace Responsibility and Keep Learning.
• • Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

• No formal education or experience required; on-the-job training is typically provided.
• Strong work ethic and willingness to learn and adapt in a fast-paced environment.
• Excellent communication and teamwork skills.
• Ability to multitask and prioritize tasks effectively.
• Customer-focused attitude with a commitment to providing exceptional service.
• Physical stamina to stand, walk, and lift moderate weights for extended periods.