BELL ATTENDANT @ HILTON VBO

Full Job Description

Position Title: Bell Attendant @ Hilton Virginia Beach Oceanfront

Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.

We value teamwork, pride of ownership and are passionate about serving our guests with warmth and hospitality.

We are looking for a professional Bell Attendant to join our team to embrace those values.

Position Overview:
As a Bell person, you will play a vital role in providing exceptional guest service by assisting with luggage, transportation, and other guest needs upon arrival and departure. You will create a welcoming and memorable experience for guests, ensuring their comfort and satisfaction during their stay at our establishment.

Job Functions:

• Greeting Guests: Welcome guests upon arrival with a warm and friendly demeanor, assisting with luggage and providing directions or information about hotel amenities and services.
• Luggage Handling: Assist guests with the loading and unloading of luggage to and from their vehicles, escorting them to their rooms, and ensuring their belongings are safely delivered and stored.
• Transportation Services: Arrange transportation for guests as needed, including calling taxis, coordinating shuttle services, or providing information about public transportation options.
• Guest Assistance: Anticipate and fulfill guest needs and requests promptly and courteously, including delivering items to guest rooms, providing extra amenities, and offering assistance with special requests.
• Concierge Services: Provide concierge services such as making restaurant reservations, arranging tours or activities, and providing recommendations for local attractions and entertainment options.
• Safety and Security: Maintain a safe and secure environment for guests and their belongings, ensuring compliance with hotel policies and procedures regarding guest privacy and security.
• Team Collaboration: Collaborate with other hotel departments, including front desk, valet, and housekeeping, to ensure seamless communication and coordination of guest services.
• Lobby Maintenance: Keep the lobby area clean and organized, including maintaining luggage carts, bag check closet, tidying up seating areas, and assisting with any spills or messes as needed.

Qualifications

• Customer Service Skills: Excellent customer service skills, with a friendly and outgoing personality and a passion for creating positive guest experiences.
• Physical Stamina: Ability to stand and walk for extended periods, lift and carry heavy luggage, and perform physical tasks such as pushing/pulling luggage carts.
• Communication Skills: Clear and effective communication skills, both verbal and written, with the ability to interact professionally with guests and colleagues.
• Team Player: Ability to work collaboratively as part of a team and support fellow team members to ensure guest satisfaction and smooth operations.
• High school diploma or equivalent.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• “TOP” Requirement
  • TEAM UP: Be golden, collaborate and help others succeed
  • OWN IT: Be a role model, embrace responsibility and keep learning
  • PASSIONATELY SERVE: Be Positive, care deeply and create memories.

Benefits

• Competitive pay
• Full Time associates are offered insurance coverages, 401K match, PTO, and Paid Holiday Time.
• Employee discounts at our branded hotels.
• “SHAMIN PERKS” - various discounts i.e. gym membership, rental cars, attractions and many more.

Advancement and Growth
We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. With 76 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Join us and be part of a company where your potential is limited only by your ambition

About Us:
In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.