Retail Account Manager

About Acadia.io
2022 Best Places to Work, The Atlanta Business Chronicle
Small Ad Agency of the Year – AdAge 

Acadia is a modern media and growth agency. Acadia is a very agile agency environment, with a "roll up your sleeves" mentality needed across all employees.

Our Core Values

• Can-Do - We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find solutions and take ownership.

• Curiosity - We show genuine interest. We are the first to ask why, the first to research, and the first to understand. We ask questions until we find the path to conquer obstacles and build solutions.

• Candor - We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships — where respect and humanity thrive.

• Community - We will make lives better for those people, clients, and other deserving causes that we care deeply about.

About the Job:

As a Retail Marketplaces Account Manager, you'll be the primary contact for assigned clients, and manage a small team of specialists to execute customized account management and growth plans for your client book on Amazon, Walmart, Target and other retail marketplaces. 

This role is one that is challenging and rewarding as you are responsible for setting the overall strategy for brands new to Amazon, as well as those who are established and looking to drive progressive growth or solve business challenges. 

This position reports to a Team Lead. 

A week in the life of a Retail Marketplaces Account Manager

• No-stress commuting. You work from home so your daily commute is only the amount of time it takes for you to walk into your home office or travel to your favorite coffee shop for a change of scenery. 

• Operational Performance. You work closely with your Operation Specialist and Account Strategist to delegate tasks related to the scope of work for each client, as well as navigating high-level strategies and the steps required to move the needle forward. 

• Communication. Your work calendar has internal & client appointments to present the latest results, activities and planned tactics for the upcoming 90 days. You’ve gotten to the essence of clients’ needs and identified the ways Acadia can be their guide to achieving them.

• Collaboration. Acadia is a team of go-getters, innovators and industry experts.  Over the week, you communicate with colleagues to exchange experiences and coordinate with team members who work on other aspects of the client business (retail media), defining strategies that are aligned with one another. 

• Innovation. You check out the industry to see what strategies are new to drive growth across retail marketplaces. You use that as inspiration in your strategic plans for your clients.

• Reporting. You report to clients in your portfolio on a weekly/bi-weekly basis delivering the data but also the story behind the data, and next steps to improve performance further.

• Trends. You quickly identify trends within the accounts you manage and take appropriate action to course-correct or expand on successful strategies. 

• Thought Leadership. You contribute to the company owned blog as-needed, and other live events where you share your latest views on Amazon’s & retail marketplaces developments and opportunities.

Before you know it, another week has come to a close and you go into the weekend energized, knowing you’ve once again contributed to the growth and success of Acadia and the brands we support.

Job Expectations

The successful candidate will have a proven track record in the following areas: 

• Managing the quality & timely deployment of deliverables associated with strategies for client accounts. 

• Strong communication skills & the ability to navigate challenges professionally to reach ideal outcomes. 

• Working in a collaborative team culture. 

• Ability to coordinate several projects simultaneously.

• Identifying opportunities for clients’ growth, and new services for existing markets.

Candidates must quickly become comfortable articulating the value of Acadia to clients and prospects by representing our company’s services while maintaining a deep client focus. A lifelong learner with a strong drive for results is essential.

Candidates should possess:

• Amazon Seller Central/Vendor Central and online marketing experience 

• Communication: Your written and verbal communication skills are strong.  You deliver information with clarity, ask questions and actively listen when interacting with others.  You are skilled at developing rapport with others. Your client communication is professional, timely and respectful. 

• Organizational skills: You must be a total pro at managing your own time and in delegating work to others. You understand the difference between being "responsible" versus "accountable" for work getting done.

• Management Skills: Our AMs not only manage client accounts on Amazon and across retail marketplaces, they manage team members that support each account.  An effective manager brings out the best in their team; coaching, empowering and delegating tasks so that each member feels the investment in their work and dedication to professional growth.

Acadia is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Our creativity powers business growth and this only happens by having diversity of talent in the room and reflecting society in the experiences we create. We value the diversity of our colleagues, our clients, and the third parties with whom we work. We believe that the more diverse we are, the more creative our work will be!

Our interview process consists of 3 virtual interviews and a brief technical assessment for successful candidates. We will also ask candidates for 2-3 professional references from past employers when making our offer.

What we offer - The Perks

• A work environment that enthusiastically encourages creativity, risk-taking and growth
• Paid holidays (We are closed Christmas Eve through New Year's Day)
• Paid vacation and sick time (increases with tenure)
• Competitive health benefits (medical, dental, and vision insurance) as well as 401(k) plan
• Education reimbursements
• Opportunities for growth 
• Flexible working hours
• Monthly technology stipend
• $50 monthly wellness reimbursement