The Sales Support Team Supervisor is responsible for the development of assigned sales support specialists across the company to help maximize sales and profits, by performing the essential duties listed herein personally or through subordinate supervisors. The Sales Support Team Supervisor is expected to participate in an atmosphere that promotes trust, creativity, open and honest feedback, accountability, and personal development. The job is fast paced and will require excellent communication, time and task management skills. Success in this role will require open and honest feedback to all members of the team at all times.

Essential Duties:

·Cultivate Sales Proficiency and Attainment of Objectives for Designated Team Members

·Cultivate Proficiency in Sales Software Tools and Implementations

·Participate Actively in Sales Training Programs.

·Enforce Market Standards with Precision

·Maintain a Continuous Recruitment Effort

·Accompany assigned personnel on customer visits to provide training, foster skill development, assess work performance, address customer issues, and identify market trends and opportunities.

·Conduct Monthly One-on-ones, Quarterly Evaluations, and Annual Reviews with all Designated Personnel.

·Demonstrate and Train to Full Compliance with Established Sales Policies and Procedures to Ensure Exceptional Customer Experiences.

·Leverage Product and Service Knowledge to Assist assigned personnel in Delivering Grand Cru Customer Service.

·Address and Resolve Customer Complaints in a Prompt and Professional Manner, in accordance with Company Guidelines.

·Represent the Company at Industry Trade Organizations as Necessary.

·Be Willing and Able to Travel to Customer Locations for Sales Calls as Required.

·Cultivate and Sustain an Effective Sales Team by Selecting, Training, Motivating, Evaluating, and, if necessary, with approval, Terminating Direct Staff.

·Provide Clear Guidance, Training, and Leadership to Assigned Team Members to Support Their Professional Growth and Align Them with all Standards.

·Cover Territories as Needed

·Develop and Approve Monthly Schedules for all Designated Personnel.

·Develop, Submit and Update as needed, Monthly Schedules for Coverage Needs

·Conduct quarterly audits of merchandising routes, to identify and remove those that no longer need to be serviced and to identify and add other accounts that need to be added to the merchandising schedule.

·Develop and implement an advanced communication plan between Account Managers and Support Specialists for specific coverage needs.

·Lead the efforts for coverage when changes in the sales team take place to ensure Grand Cru customer service

·Design and execute a training system for new Sales Support team members to adequately understand the duties of Independent Account Managers, Chain Account Managers, and Merchandisers for Grand Cru customer coverage.

·Evaluate the B2B customers’ performance monthly and propose any potential reassignment, service frequency changes and account status changes to achieve monthly sales goals.

·Perform Other Duties as Assigned.

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills:  Knowledge of word processing software; spreadsheet software; inventory; order processing; and database software.
• Education/Experience: Bachelor's degree (B. A.) from four-year college or university; and four to six years related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses: Valid driver's license and acceptable driving record.