General Operations Manager

CR&R Incorporated is one of Southern California's most innovative and successful waste and recycling collection companies, serving more than 3 million people and over 25,000 businesses throughout Orange, Los Angeles, San Bernardino, Imperial and Riverside counties. In addition, we also have operations in AZ, CO, NV, OR, UT, and WA. Thanks to groundbreaking technologies and pioneering reclamation programs, we are able to recycle over 500,000 tons of materials each year, creating cleaner communities, reducing air and water pollution, conserving landfill space and extending our natural resources. We're striving to make your neighborhood a better place to live!

***Salary Range:  Starting from $75,000/yr based on experience.

Job Summary

The Operations Manager will oversee all operations activities within the assigned geographical area. You will be responsible for driver safety and operational efficiency. You will also observe and analyze the overall efficiency of the department to ensure things are moving smoothly as well as report your findings to upper management as needed.

Key Responsibilities and Duties:

· Overall site/location responsibility, including Operational efficiency, safety compliance and employee engagement.

· Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements

· Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs with Maintenance team

· Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.

· Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies

· Reviews weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.

· Responsible for driver safety including safety training, safety planning, incident reporting, etc.

· Accountable for scheduling shifts, planning for call-ins/no shows, and reporting department metrics and performance

· Responsible for route optimization and route coverage at all times

· Proactively evaluate and perform route visits and assessments

· Evaluate customer support and problem solving to find solutions to customer issues

· Respond positively to unpredictable situations or problems that can occur throughout their work responsibilities

· Handle all other duties and assignments as required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Knowledge, Skill, and Experience

· High school diploma or GED is required

· 5+ years of experience as Operations Manager/Supervisor, preferably from the waste management or trucking/transportation Industry

· Must have a commercial driver’s license (CDL) or willing to obtain one

· Ability to multi-task

· Strong organizational, written, and verbal communication skills

· Must be a self-starter with a strong level of accountability

· Essential to be detailed oriented

· Upbeat and energized to complete tasks with a positive attitude

· Must work well under pressure

· Excellent Microsoft Word, Excel, PowerPoint, & Outlook Software Skills

· Ability to perform physical requirements of the job

· Ability to work in all weather conditions

· Experience with routine maintenance operations

· Fluency in Spanish is a plus

Physical Requirements:

While performing the duties of this position, the employee is regularly required to walk; sit; climb or balance; stoop, kneel, crouch or crawl; smell; use hands to finger, handle, feel or operate objects, tools or controls; and reach with hands or arms. Employees are frequently required to stand, and to lift and/or move up to 25 pounds.

While performing the duties, the employee is regularly required to use oral and written communication skills; read documents or instructions; analyze and solve problems; observe and interpret data or information; use math and mathematical reasoning; learn and apply new information or skills.

EEO Statement:

C R & R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.

#CRRMSC