Job Title - Desktop Support Specialist
Desktop Support Specialist
Reports to: Director of Information Technology
Level: Experienced
Job Location: Chadwick School - Palos Verdes Peninsula, CA
Position Type: Full Time
Job Shift: Day
Job Category: Education
Education Level: 4 Year Degree
POSITION SUMMARY
We are seeking an energetic, personable, positive, and detail-oriented professional to join our team as the IT Desktop Support Specialist at Chadwick School. Chadwick is a place where genuine care for students and employees is core to who we are so a willingness to work in a close team atmosphere is crucial. This position requires day to day interactions with members of the community to support many of their technology needs. Someone who is an efficient and effective problem solver and can perform the duties listed below would be ideal for this position.
Primary Responsibilities
- Desktop/Hardware Support
- Primary PC/Windows administrator (including remote management, updates, antivirus)
- Primary printer/copier technician (including procurement, setup, vendor management)
- Troubleshoot and resolve hardware/software issues with technology including:
- School Devices (Mac/PC laptops/desktops, iPads, Chromebooks, etc.)
- A/V (projectors, audio systems)
- Printers and Copiers
- Phone System
- Basic networking
Provide technical support to faculty, staff, students, parents.
- Resolve support requests via support ticket, email, phone, and in-person.
- Run the device check-in and check-out process for faculty, staff, students.
Systems Support
- Support the Applications and Systems Administrator to resolve application/system-related support requests.
- Provide account login assistance (including password resets)
- Perform basic troubleshooting for the various systems used at the school.
IT Asset Procurement
- Manage annual and ongoing hardware, software, and IT supply purchases.
- Maintain vendor relationships.
Event Setup and Support
- Set up IT portion for requested events.
- Provide at-event assistance as needed/requested.
- Video Conferencing, Livestream, A/V Recording support, including configuration and testing.
- Note: Events/setup may take place outside of standard hours and/or potentially offsite
Inventory Management
- Organization and upkeep of physical IT storage spaces
- Maintenance and auditing of digital IT assets
- Manage E-waste process.
Project Management
- Coordinate with the Testing Coordinator on annual standardized test technical setups.
- Facilitate the completion of departmental or organizational projects as needed.
Other duties or projects as assigned.