Title: Account Manager
Reports To: Senior Director, Account Management
Department: EMS Account Management
Location: Remote
(Salary Range: $65,000 - $75,000)
Who You Are:
As an EDDY Account Manager, you’ll be responsible for building and maintaining strong, long-term, trusting relationships with our university partners. The Account Manager will support a portfolio of assigned university relationships, connecting with key business executives and stakeholders while developing, managing, executing and analyzing all kinds of enrollment management and marketing campaigns: traditional and digital media, email marketing, creative, cost-per-inquiry, website development and social media – all aimed at driving lead generation. In this role, you will liaise with cross-functional internal teams to improve both the partner and internal teams’ experience. You will be a primary point of contact for our internal teams and university partners.
Here are the abilities we seek out:
- Provide superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems quickly.
- Excellent interpersonal, verbal, and written communication
- Organized, with the ability to multi-task, prioritize, and deliver
- Advocate both internally and externally for solutions required to drive business outcomes and ensure client performance expectations are met
- Monitor, evaluate, and report the level of partner and internal teams’ satisfaction and recommend appropriate corrective action as required
- Maintain knowledge of competitors and their presence in assigned territory
- Budget management, in liaison with the Director of Account Management
- Review performance metrics, pacing, and forecasting for the partner and internal teams
- Review creative and project status plans and escalate issues as necessary
- Facilitate meetings with internal resources working on partner school
- Communicate strategy and direction for partner school to internal resources
Who We Are:
EducationDynamics is a marketing and enrollment management company that is transforming the way students connect with the right school for them. Join our big-hearted team of higher education experts—we specialize in market research, advertising, multichannel marketing, lead generation, and enrollment management for over 500 US colleges with a focus on adult online education.
EDDY is always looking for exceptionally savvy, driven individuals who are passionate about helping our partner institutions understand, engage, enroll, and retain students. Our collective passion and shared mission led to EDDY being recognized as a 2024 Great Place to Work®. Our headquarters are based in Lenexa, Kansas, but our team is expanding every day with over 425 members across the country.
What You Offer:
Educational Requirements and Background:
Bachelor’s degree in Marketing, Advertising, or a related field of study a plus
Required Skills:
- The ideal candidate for the Account Manager position should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients
- Demonstrated critical thinking skills, decision-making, and problem-solving skills, and attention to detail
- Ability to establish trust and collaborate with others both internally and with external partners
- Results-driven, with exceptional team-building skills
- Positive, energetic, and enthusiastic attitude
- Open-minded and eager to expand business knowledge across multiple departments
- Excellent written and communication skills; strong presentation skills
- Computer proficiency in Microsoft Office, Excel, email
- Ability to work successfully in a predominately remote environment
Preferred Skills:
- Agency experience is a plus
- An understanding of the Higher Education and Post-Secondary Education sector
- Media and integrated marketing savvy
- Proven ability to interpret data from multiple sources
- Able to develop and manage performance metrics
