Title: Lead Qualification Coach
Reports To: EMS Manager
Department: EMS Contact Center
Location: Remote
Who You Are:
The EMS Lead Qualification Coach I is an entry level position responsible for managing outreach to prospective students of EducationDynamics’ client institutions. Once contacted, the EMS Coach I is responsible for confirming the prospective student’s interest in a specific program and qualifying them for that program. This process involves a short conversation of 3-5 minutes. Once qualified, the Coach will transfer the prospective student to the client institution and move on to the next call.
The typical Coach will handle 200 + calls per day and qualify prospective students for 6-8 client institutions. Providing accurate and compliant program information is critical.
Here are the abilities we seek out:
- Manage outbound and inbound calls across multiple client institutions, averaging 200+ calls per day
- Enthusiastically engage with prospective students to build excitement about speaking with a client institution
- Follow conversation outlines to ensure compliance and accurate product information is communicated to the prospective student
- Work quickly across multiple accounts, with various programs, in a typical day
- Escalate unique prospective student concerns to Team Lead or Manager as needed
- Use email to communicate and qualify prospective students, as needed
- Consistently implement coaching and performance feedback provided through a variety of channels including manager coaching sessions, peer development groups, and client feedback.
- Maintain all compliance expectations in communicating program information and documenting student interactions
Who We Are:
EducationDynamics is a marketing and enrollment management company that is transforming the way students connect with the right school for them. Join our big-hearted team of higher education experts—we specialize in market research, advertising, multichannel marketing, lead generation, and enrollment management for over 500 US colleges with a focus on adult online education.
EDDY is always looking for exceptionally savvy, driven individuals who are passionate about helping our partner institutions understand, engage, enroll, and retain students. Our collective passion and shared mission led to EDDY being recognized as a 2024 Great Place to Work®. Our headquarters are based in Lenexa, Kansas, but our team is expanding every day with over 425 members across the country.