General Manager (Moanalua Shopping Center & Airport Trade Center)

Fresh Dining Concepts is the leading Franchisee of ToGo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team!

Position Summary:
Jamba Juice Store Managers are responsible for the overall operations, sales performance, and execution of brand excellence in a store. Store Managers typically supervise a staff of 10-40 team members and carry out management responsibilities consistent with Jamba Juice policies and legal requirements. Jamba Juice Store Managers are required to demonstrate the following core characteristics: Integrity and Trust, Ethics and Values, Customer Focus and Action Orientation

Essential Duties and Responsibilities:
Include but are not limited to:

• Hiring and Staffing: Attract, recruit, interview, select, and retain team members that meet Jamba profile requirements; Ensure appropriate staffing levels to accommodate sales fluctuations and business requirements.
• Developing Subordinates: Train team members in product knowledge, service standards, policies, procedures, and sales techniques; Conduct ongoing training (individual and group); Coach, counsel, and discipline team members; Develop and sustain internal people pipelines necessary for company growth.

Total Quality Management:

• Consistently review business practices; determine customer needs; determine team member needs and performance opportunities; create a strategy to act on these needs and opportunities to improve overall business performance
• Develop and maintain proper scheduling of team members; monitor & audit time-keeping records to ensure accuracy
• Communicate job expectations, performance goals and company standards to ensure customer service standards are achieved
• Store managers must be able to lead the marshaling of people, resources and timelines to execute all requirements.

Managerial Courage:

• Plan, monitor, and appraise ongoing performance results.
• Write reviews and recommend promotions and merit increases; Act quickly to resolve disputes and grievances between team members and peers.
• Be honest and direct with team members, peers and supervisors; Consistently address underperformance – move team members up or out to move the business forward.
   

Building Team Spirit:

• Create and sustain a highly productive store environment through training excellence and leadership of F.I.B.E.R. (Fun, Integrity, Belief, Excellence, Results)
• Conduct monthly team member one-on-one meetings and conduct quarterly store meetings.

Leadership Competencies

• Managing Vision and Purpose: Develop and maintain a positive relationship with the community through effective marketing and sponsorship; Synergize team efforts to deliver store culture, operations standards and shareholder value; Maintain financial excellence through understanding and execution of operating systems; Practice a positive attitude and mindset in total responsibility for the store; ensure consistent delivery of B.O.O.S.T. (Be friendly and fast, Offer great tasting products, One team, Show pride, Thank each guest) from all team members.
• Leading a Winning Team: With mature confidence, works effectively and collaboratively alongside others to empower and motivate; manages execution and uses influence skills to successfully work with business partners, internal customers, peers, and senior management; has proven ability as a visionary thinker and a track record of translating vision into action; demonstrates pride in Jamba Juice and provides supportive direction to carry out business initiatives.
• Communicating With and Respecting Others: Speaks and listens effectively one-on-one and within groups; works to inspire trust and ensures all employees feel valued in their contributions; prepares effective written communication.
• Driving for Results Jamba’s Way: Works efficiently to drive the Company’s key principles; is clearly focused on taking care of guests and internal customers through support of quality and safety policy initiatives; regularly works to develop self/skill set, in alignment with business strategy and organizational goals.
• Change Leadership: Demonstrates openness and adaptability as business conditions change; effectively understands change and the intended effect on the organization and business; focuses on leading change efforts through appropriate actions and communication; effectively adjusts leadership style and approach to support change initiative at all levels.

  Job Requirements/Physical Demands:

• Must be 18 years old or older.
• The essential job functions are prolonged/stationary standing, walking, squatting, bending, and repetitive and constant hand/arm motions.
• The ability to lift to 50+ pounds.
• Ability to work in a fast-paced, highly stressed environment when dealing with systems/guests/staff.
• Work with agility.
• Assist in training and developing new hires.
• Occasional long hours within the state and federal applicable laws.
• Ability to write simple correspondence [In English]. Ability to effectively share information in one-on-one and small group situations to guests, and other employees of the organization who only speak English for safety and communication purposes.
• Ability to test products by taste, color, and smell.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The duties, responsibilities, and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list.

Qualifications:

• High School diploma or commensurable experience required.
• BA/BS degree in Business or related field preferred.
• High school diploma or equivalent (GED) required, BA/BS degree preferred, or equivalent experience.
• Experience in coaching and developing teams in a retail environment.
• Availability to work shifts, including nights, weekends, and holidays.
• Minimum of 2 years of successful management experience.
• Direct P&L accountability.
• Service, hospitality, or retail/restaurant experience preferred.
• Must have experience supervising line, staff, and management positions.
• Background in nutrition is highly desirable.
• Ability to speak, read, and write effectively in English.
• Excellent interpersonal skills, management skills, and financial acumen.
• Proven analytical and problem-solving skills.
• Excellent organization and planning skills.
• Ability to apply sound judgment in the decision-making process and persuade others to do the right thing even when the decision is not popular.
• Maintains professionalism and optimistic attitude in all situations.
• Is a self-starter who takes initiative and willingly accepts responsibility.
• Proficient knowledge of personal computers and related software applications (Microsoft Office, e-mail, etc.).

License/Certifications:

• Reliable transportation.
• Current ServSafe certification required. If certification is not current, must pass ServSafe certification within 30 days of employment.
• Food Handler Permit as required by local laws.
• Compliance with all local Health Department requirements.