Manager, Quality Assurance (QA)

MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

Manager, Quality Assurance (QA)

JOB SUMMARY: This position is primarily responsible for the oversight and management of third-party Managed QA Services for MODE’s proprietary technology application systems. This role is essential to ensure the quality of code being promoted within the SDLC process through our Agile sprint deployments. It is necessary to drive continuous improvements in our testing methodologies to eliminate defects and business process interruptions within our applications.

ESSENTIAL JOB FUNCTIONS:

• Direct and provide oversight for the third-party Managed QA team to drive the quality of the application while ensuring the application conforms to both functional and non-functional requirements

• Lead and mentor the QA team with proven analytical and problem-solving skills to help validate processes through careful testing

• Champion the use of automation principles to build and expand the current automated test suites, leveraging both manual and automated testing and ensuring regression testing within the sprint

• Oversees all aspects the QA process including but not limited to metrics collection, applying industry best practices, developing new tools and processes to ensure organizational quality goals are met to meet the demands of the business

• Creates and/or assists in the creation of all QA work products for all scrum teams: Test Plans, Requirements Traceability Matrices, Test Cases, Metrics creation, Risk and Priority based testing analysis and test evidence collection

• Ensure the Managed QA team generates test cases based on requirements and acceptance criteria and other documents provided by business and development partners

• Provides evaluation of individuals within the Managed QA team and works with third-party management to ensure that standards are met for each member, including replacement if necessary

• Partner with technical product owners and developers to identify areas for improved efficiencies.

• Partner with technical product owners and developers to establish stress/load testing of the application where necessary

• Performs Defect Analysis to implement changes to eliminate root causes

• Participate in all cross-platform projects and testing when needed • Reports status of QA progress and health to senior leadership

Bachelor’s degree, or equivalent experience, in Logistics, Information Systems, Computer Science, or Engineering.
• 8+ years of experience performing software testing or related functions within a structured software
development lifecycle
• 3+ years of experience at management / supervisory capacity of manual & automation testers
• Experience in management of third-party vendors
• Good grasp of QA best practices with proven track record of implementing iterative improvements within the
organization
• Must have knowledge and experience in Scrum Agile
• Working knowledge of Jira
• Proficient in QA Defect reporting
• Experience in designing and writing automated test scripts
• Knowledge of performance testing
• Experience with testing tools such as UiPath, Selenium, JMeter, Grafana K6, Postman
• Proven analytical, process improvement, and critical thinking skills.
• Ability to work in a project-based, team environment.
• Strong organization and time management skills.
• Strong oral and written communication skills.
• Resourceful, quick learner.
• Flexibility to easily adapt to change.

At MODE, we’re dedicated to providing our employees with a working environment where they can flourish
professionally and personally. You can expect an inclusive and supportive workplace where people help each other
succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We
believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the
United States, you can join us in providing transportation and logistics solutions to our customers.