Deposit Operations Specialist I - Cards - Mountlake Terrace Headquarters

A GREAT PLACE TO WORK AND BANK  

Join our team!  1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:  

Provides excellent service and support as an integral part of the Deposit Operations Card team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Effectively prioritize internal and external requests, building strong relationships between operations and the entire Bank

• Provide excellent customer service, delivering support and answering internal and external inquiries by phone or email

• Professional oral and written communication skills and follow-up when corresponding with employees and customers

• Prepare and mail various daily notices

• Place Debit and Credit card orders, handle card maintenance & disputes

• Ability to understand and execute risk assessment processes - Process Visa CAMS / Cardtracker alerts

• Prepare and review multiple reports and logs – daily, weekly, monthly, quarterly

• Support Branch requests – Card denial troubleshooting, Card Valet troubleshooting, various research, general card related questions

• Assist manager with research and projects related to Deposit Operations products, processes and procedures

• Review current processes, make recommendations for improvement

• Cross train to perform other functions in Deposit Operations as requested

• Adheres to 1st Security Bank’s Core Values, policies and procedures

BENEFITS AND PERKS

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest and act with integrity. 

• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

• Embrace Dreams - we encourage each other to reach for our dreams.

• Diversity - we celebrate diversity and support equality for all.

• Community Oriented - we actively support our communities and the Bank's CRA initiatives.

• Open and Honest Communication - always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• High School Diploma or GED equivalent

• Prior back office support in a financial institution a plus

• Ability to multi-task, work under pressure and manage competing deadlines while maintaining a positive attitude

• Must be detail-oriented while maintaining a high degree of responsiveness and flexibility in performing tasks

• Must be able to embrace and quickly adapt to change as a result of internal, market or regulatory policy changes

• Strong team player with excellent communications skills

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

SCHEDULE

The hours for this position will be Monday through Friday 8:00am to 5:00pm and rotating 5:15pm monthly late shift.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing storage.

• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing and able to interact frequently with the general public.