Community Business Banking Support Specialist - Agricultural Lending

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY

The Community Business Banking Support Specialist works in the Community Business Banking (CBB) department, supporting a team of Community Business Banking Officers (CBBO’s) with analysis, systems input, sales, and customer onboarding, including applications, and customer service. As part of the CBB team, the Support Specialist serves as a critical cornerstone to enhance the client experience. This role offers the opportunity to gain experience about the business banking industry and gain valuable experience collaborating directly with customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Support CBBO’s in securing, developing, and retaining profitable banking relationships within the bank. Acts as key liaison for CBBO’s and customers for internal and customer inquiries.

• Must be a self-starter, team player and provide excellent customer service both internally and externally.

• Maintains high quality customer service by supporting our customers with their banking needs.

• Partners with Branch employees to ensure proper onboarding of CBB customers and any retail banking products.

• Assist the CBBO’s with maintaining and growing business relationships through tracked outreach and marketing activities.

• Assists CBBO’s with identifying prospects and opportunities with existing clients. Willingness to partner with CBB and Retail Banking on customer/prospect calls.

• Monitors the Community Business Banking email inbox for web-based inquiries and ensures proper follow-up and/or assigns to local banker as appropriate.

• Provides support for the loan originations and renewals through effective communication with customers, loan officers and internal partners to ensure collection of required documentation, maintenance of the electronic loan file, input into the loan origination system as well as meeting any pre/post-closing conditions.

• Interacts with clients/prospects and acts as a liaison between CBBO’s and other departments, as needed. Provides backup contact to client/prospect when CBBO is unavailable.

• Partners with the Programs and Operations Specialist to provide backup and systems support for CBB and the Retail Ambassadors.

• Actively adheres to regulatory, and compliance requirements.

• Performs other duties as assigned.

BENEFITS AND PERKS

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest and act with integrity.

• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

• Embrace Dreams - we encourage each other to reach for our dreams.

• Diversity - we celebrate diversity and support equality for all.

• Community Oriented - we actively support our communities and the Bank's CRA initiatives.

• Open and Honest Communication - always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in business, Finance, or Accounting and/or equivalent combination of education and experience.

• Minimum two years of experience in a support role with progressive responsibilities to include some banking related sales.

• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.

• Well-developed analytical skills; attention to detail and accuracy.

• Demonstrated ability to make one-on-one and group presentations.

• Excellent interpersonal, verbal, and written communication skills.

• Knowledge of the Bank Secrecy Act, Anti-Money Laundering and applicable policies, procedures and Regulations that pertain to this position required.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer.

• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing to interact frequently with the public.