Deposit Operations Assistant Manager - Lacey Admin

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY
The Assistant Manager is responsible for the direction and success of daily operations.  Primary focus is employee management, training and support.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads by example, living the company core values in every interaction.

• Fosters a culture of service excellence amongst team members.  Strive to WOW each other every day.

• Manage team members, review/approve timecards, 1-on-1 meetings and semi-annual Check-Ins

• Interview, hire and train as needed

• Ensure all department SLAs and deadlines are met, reorganized workloads as needed based on priorities

• Coordinate with other Assistants for daily task and phone coverage as needed

• Work together with Team Manager to create employee specific growth plans to support employee success

• Creates a coaching and mentoring plan that is successful in a distributed team environment

• Primary point of escalation for operational or service issues, approvals and signatures

• Ensure all processes and procedures are current and compliant

• Project participation, including lead roles as assigned

• Participate in annual risk assessment evaluation and updates as needed

• Primary point person for gathering internal and external audit request

• Takes a primary role in annual BCP testing and documentation and updates

• Brings suggestions of operational efficiency to Team Manager

• Performs other duties as assigned

BENEFITS AND PERKS

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest and act with integrity.

• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

• Embrace Dreams - we encourage each other to reach for our dreams.

• Diversity - we celebrate diversity and support equality for all.

• Community Oriented - we actively support our communities and the Bank's CRA initiatives.

• Open and Honest Communication - always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE

• High school graduate or equivalent

• Minimum 2-year experience in servicing or operations banking

• Ability to work well in a fast-paced team environment

• Manage daily communication via multiple channels

• Proven problem solving skills with ability to evaluate and suggest or implement solutions

• Proficient with MS Office products

• Prior experience in GL balancing or reconciliation a plus

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and have the ability to learn other programs.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will primarily operate in a general office environment, using office equipment such as a phone and a computer. 

• The noise level in the work environment is moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing to work in an open environment and able to interact frequently with other departments.