Consumer Loan Collections Assistant Manager - Lacey Admin

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY: 

Responsible for managing the consumer loan collections team and all activities required to support the Bank’s goals for loan control.  We are looking for a highly motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service; comes to work every day with a “Smart, Driven, and Nice” attitude; approaches each task with a strong attention to detail; and works together with other team members to ensure all Loan Servicing responsibilities are completed daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Hire, train, and mentor staff to ensure all teammates have the knowledge and tools required to be successful.

• Establish and monitor team policies and procedures to ensure compliance with state and federal rules and regulations.

• Responsible for maintaining loan delinquency, charge off and charge off recoveries within established limits.

• Ensure collections practices are within policy and in keeping with company core values.

• Work closely with Loan Servicing on customer support and escalation issues.

• Manage collections related projects and system upgrades as needed.

• Participates in development of team’s budget and adherence to that budget.

• Create and distribute monthly collections and charge off reports.

• Recommends technology, training, and system solutions to Loan Servicing Manager to improve team knowledge and efficiency.

• Performs other duties as assigned.

YOU WILL BE ELIGIBLE FOR

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest and act with integrity.

• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

• Embrace Dreams - we encourage each other to reach for our dreams.

• Diversity - we celebrate diversity and support equality for all.

• Community Oriented - we actively support our communities and the Bank's CRA initiatives.

• Open and Honest Communication - always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE

• Two years in management and collections or equivalent combination of education and experience.  

• Thorough knowledge of all applicable Regulations that pertain to this position.

• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures, and related programs.

• Strong computer skills including knowledge of all Microsoft Office products, DNA and Akcelerant experience is a plus.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and have the ability to learn other programs.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. 

• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.  The employee must be able and willing and able to interact frequently with the general public.