Consumer Collections Representative

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:

Responsible for collecting on past due and charged off loans, credit cards, and checking accounts We are looking for a highly motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service; comes to work every day with a “Smart, Driven, and Nice” attitude; approaches each task with a strong attention to detail; and works together with other team members to ensure all Loan Servicing responsibilities are completed daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provides exceptional customer service via phone, email, and internal department interaction.

• Demonstrates a strong attention to detail in all daily functions and the ability to perform the same daily tasks without losing focus.

• Responsible for incoming and outgoing collection phone calls on past due loans daily.

• Processes Check by Phone payments and Cash Advance payments over the phone daily.

• Answers general loan questions from customers via phone and email daily.

• Reviews loans for accuracy between loan servicing systems daily.

• Sends Collection letters, provides loan payment history to customers, processes mail returns, etc. on a regular basis.

• Forwards customer requests to other Loan Servicing teams for processing on a regular basis.

• Processes correspondence from customers, insurance companies, branches, etc. on a regular basis.

• Introduction to Skip Tracing and Door Knock requests.

• Introduction to account Repossessions.

• Introduction to Bankruptcy case reviews and Charge Off accounts.

• Performs other duties and tasks as assigned.

YOU WILL BE ELIGIBLE FOR

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest and act with integrity.

• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

• Embrace Dreams - we encourage each other to reach for our dreams.

• Diversity - we celebrate diversity and support equality for all.

• Community Oriented - we actively support our communities and the Bank's CRA initiatives.

• Open and Honest Communication - always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent and at least one year experience within a financial institution preferred.
• Basic knowledge of all applicable policies, procedures, and regulations, including the Bank Secrecy Act and Anti-Money Laundering policies, that pertain to this position is preferred.
• Ability to work well in a fast-paced team environment.
• Proficient with MS Office products.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and willing and able to learn other software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing storage.
• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.
• The employee must be able and willing to interact frequently with internal departments within both the Loan Servicing Department and the Bank.