Medical Assistant (Internal Medicine) - West Phoenix

POSITION SUMMARY

The Senior Medical Assistant provides direct patient care and customer service. Duties include, but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. Facilitates communication between internal and external customers. The Medical Assistant has successfully met all the requirements and expectations of the Associate Medical Assistant and Medical Assistant position. Senior Medical Assistant’s will have maintained the highest level of professionalism and performance by receiving exceeds or greater on annual performance appraisals and remaining free of any current formal disciplinary process. The Senior Medical Assistant has advanced training that is demonstrated by successful completion of a continuing education program concluded with a passing score on an Adelante designated skills exam and written test. If applicable, will be completed during probationary period.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Compassion
• Excellence
• Integrity
• Learning
• Respect
• Sustainability

ESSENTIAL SKILLS AND EXPERIENCE:

• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Graduation from an approved medical assistant training program with three or more years’ experience
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
• Proficient mathematical skills for use in a healthcare setting
• Advanced computer proficiency to include Windows, MS Office, internet and electronic medical record
• Ability to problem solve in situations both independently or with support from team and/or leadership
• Ability to multi-task and work effectively in a high-stress and fast-moving environment
• Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

POSITION REPONSIBILITIES

• Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival
• Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient
• Obtain and record the patients’ vital signs according to protocol for patients age
• Prepare exam room and patient for the type of exam/procedure to be performed
• Maintain patient confidentiality following all HIPAA policies and procedures
• Document accurately all patient information in electronic health record
• Communicate in a timely and professional manner with patients and other members of the care team at all times

• Know and follows the eight rights of drug assessment and administration
• Know and follows procedure for immunization administration and storage
• Follow all medication policies and procedures for labeling, storing and use

• Know and utilizes principles of universal protocols and National Patient Safety Goals
• Clean and sterilize instruments per protocol
• Has knowledge of surgical and diagnostic office procedures

• Correctly collect specimens, perform testing, and processes as indicated.
• Provides clear instructions to patients regarding obtaining and collecting of specimens.
• Review patient plan and educates patient on discharge instructions
• Can accurately identify medications and their indications for proper utilization
• Evaluate problems, situations or issues presented and understands priority while assisting with resolution using critical thinking and problem solving skills
• Mentor to the Associate Medical Assistants
• All other duties as assigned (such as translation and travel to other locations)

NONESSENTIAL SKILLS AND EXPERIENCE:

• Certified Medical Assistant preferred
• Ability to communicate in more than one language

Additional Duties and Responsibilities

• Serves as subject matter expert for Associate Medical Assistants and Medical Assistants
• Participates in orientation, mentoring and training of staff
• Assists with medication and vaccine management
• Assists Medical Assistant Coordinator with tasks and responsibilities and is often back-up during time out of office

Patient-Centered Medical Home (PCMH)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.