Learning and Development Manager

POSITION SUMMARY

The Learning and Development Manager is responsible for providing company-wide support for the implementation and execution of training and workforce development programs. The Learning and Development Manager will serve as the primary point of contact for training inquiries, training workshops, and leadership development programs.  This role will coordinate the logistics of training, partner with departments and leaders throughout the organization to understand training and development needs, and track learning progress.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Inclusion
• Nurture
• Service
• Purposeful
• Integrity
• Resilient
• Engaged

ESSENTIAL SKILLS AND EXPERIENCE:

• Four (4) years’ of experience in instructional design, adult learning, or workforce development
• Four (4) years’ of experience in Human Resources
• Bachelor’s degree in human resources, Education, Business Administration, or other related field required
• Experience with Learning Management Systems (Health Streams, LinkedIn Learning)
• Experience with Excel spreadsheet building
• Ability to work independently, adapt to situations and apply critical thinking and decision-making skills
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

POSITION REPONSIBILITIES

• Develop training programs for front line employees and leadership at all levels
• Facilitate training in person or through teams
• Drive solutions that focus on increasing core skills, capabilities, and proficiency in craft and front-line supervisor roles.
• Maintain an internal network of subject matter experts (SMEs) to effectively identify key business challenges and develop an appropriate approach to improve learning effectiveness, support key roles and address business needs.
• Develop an ongoing training and employee development curriculum
• Maintain training tools and access through People Services SharePoint page (ALICE)
• Develop instructional goals and generate reports
• Develop assessment tools to understand training and development needs, how to address those needs, and how to track progress
• Assist with developing and facilitating new employee onboarding (NEO) training
• Act as a back up for training conducted by other leaders and other departments
• Assist with the development and ongoing reporting of People Services metrics
• Survey employees post-training to ensure that curriculum is accurate and successful
• Assist with the development and implementation of career pathing strategies
• Act as a learning consultant and trusted advisor to the business.
• Deliver the Train-the-Trainer program to expand the reach of training and development programs.

NONESSENTIAL SKILLS AND EXPERIENCE:

• Intermediate knowledge and expertise with Microsoft Excel.
• Experience with HRIS systems

Additional Duties and Responsibilities

• Drive to multiple company locations to perform duties
• Other duties as requested or assigned

Patient-Centered Medical Home (PCMH)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.