QUALIFICATIONS REQUIRED:
Education/Experience: High School Diploma or GED required; Bachelor’s degree in related field (preferred) and a minimum of three to five (3 to 5) years Public Entity Auto and General Liability Casualty related experience; or equivalent combination of advanced education and experience.
Special Requirements:
- At least 7 years of Commercial Automobile and General Liability claims experience required.
- Knowledge of claims handling concepts, practices and techniques, including but not limited to coverage issues and product line knowledge.
- Demonstrated verbal and written communications skills.
- Demonstrated advanced analytical, decision-making and negotiation skills.
- Computer proficiency.
Preferred Skills:
- Ability to communicate effectively and clearly, both orally and in writing.
- Ability to manage relationships in a fast-paced environment, while demonstrating problem solving and decision-making skills to work with customers.
- Good analytical abilities to review, exercise judgment and evaluate claims in order to make sound decisions with a minimal amount of supervision.
- Excellent customer service skills.
- An understanding of the litigation process and case valuation in multiple jurisdictions.
- Ability to carry out detailed written or verbal instructions, ability to respond to requests effectively and efficiently and exhibit good common sense.
- An ability to handle assigned claims following company guidelines and industry best practices with a minimal amount of supervision.
- Time management skills, organizational skills and ability to prioritize issues and tasks.
- Ability to effectively operate computer equipment and applications.
- Independence, flexibility, and creativity.
Other Qualifications:
- Adjuster License considered a plus.
