Temporary IT Support

The IT Support Specialist will be responsible for providing general IT support to ensure all employees have the technology they need to complete their work. This position is a full-time, Monday through Friday, 8am to 4pm, reporting to the Chief Administrative Officer.

Responsibilities (include but not limited to):

• Support general IT needs of school and agency including but not limited to providing technical support and troubleshooting computer problems;
• Install company software and hardware as needed;
• Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals;
• Analyze and assess customer service requests and provide prompt technical solutions;
• Provide IT training throughout the agency as requested;
• Provide back up support and technical assistance for IT manager;
• Contact and effectively communicate with users by telephone, electronic communications, or in person; and
• Provide technical support for customers assigned to remote locations as required.

Qualifications:

• Associate’s degree or higher is preferred;
• 1 – 3 years’ experience working in IT support is preferred;
• Customer service/helpdesk experience is preferred;
• Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment;
• Working knowledge of relevant operating systems, software and programming including but not limited to:
  • Windows Active Directory/Group Policy Management
  • Google Management
  • MacOS/iPad configuration and management
• Basic understanding of networking concepts (DHCP, DNS, etc); and
• Bilingual language ability in English/Spanish is highly preferred.

The Community Group participates in the E-Verify program to determine the immigration and work-eligibility status of prospective employees. Please refer to the Notice of E-Verify Participation and the Right to Work documents for more information.

The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.