Job Description — Sales Associate
A Sales Associate’s primary duty is to assist customers in the store and over the phone by implementing Racetrack Selling and Scripts — Phone. Understanding and completing the items below, will help ensure your success in this position. This position requires regular in-store attendance. Hours of work and days will vary. Weekend work is required. Sales Associates are responsible for all items listed below.
DAILY RESPONSIBILITIES:
•Complete tasks on Daily Store Checklist with the help of your fellow sales associates.
•Check your appointments for next 2 days. Verify you have products needed for your install jobs.
•Always be in proper dress code. No exceptions.
•Report issues such water leaks, broken doors, etc. to repairs@customsounds.com
•Review your own sales tickets throughout the day. See Reviewing Sales Tickets.
•Reconcile and close register. See Register Closing.
•Report to your supervisor any staffing schedule deviations.
WEEKLY RESPONSIBILITIES:
•Fridays: Verify your 4-A-Month items are on display & Tagged. Request replacements as needed.
•Verify all products are tagged in showrooms, soundrooms and glass cases have price tags.
•Fill blank spaces in glass cases, floor stacks and accessory wall.
•Alert your manager of any supplies needed.
MONTHLY RESPONSIBILITIES:
•Review with your manager, the Monthly Manager Info Packet.
•Verify all items in Monthly Manager Info Packet are completed.
oReview previous month 4-a-month results and new month’s 4-a-month items
oTag items that have price changes, review price and spiff changes
•Sales Goals
oReview CSR Statistics Page on 1st Tuesday after payday. If you are behind on any goals,seek guidance from your manager.
oReview CSR Statistics Page again on the 25th of each month to check your goals salespace. See which goals need attention.
SALES TRAINING:
As a Sales Associate, it is your responsibility to adhere to our sales programs (Racetrack Selling and Phone Scripts) so that our customers are getting the best sales experience with our company. If you are not excelling in this area, your manager will take the time to retrain you
Listen to your sales own sales calls and watch your own video shops. If your Regional Manager has not shared these with you, ask him/her to do so. It’s a great way to improve your skills.
•Never say “No” to a price/offer. Only the President & CEO can say no. Call them for approval.
