Software Engineering Team Lead:

One Inc has an opportunity to lead a team of developers for one of its core SaaS Insurance Payments platforms. This position requires excellent technical skills, outstanding leadership, and keen analytical skills paired with strong business insight and SaaS product development experience. It is a multi-functional role that requires a combination of team leadership, technical acumen, and internal stakeholder communication within a fast-growing organization. 
 
Key Responsibilities:

• Team Management & Leadership

• Lead and manage a global team of up to 10 software and quality engineers.

• Effectively manage and coordinate teams working on multiple concurrent projects, ensuring timely progress and high-quality deliverables.

• Drive strategic technology initiatives by collaborating with cross-functional teams (Product Managers, Architects, Engineers, SMEs, etc.).

• Work in a consultative fashion to improve communication, teamwork, and alignment across teams inside and outside the organization.

• Lead design and code reviews for new product development.

Software Development:

• Requirements Analysis - Lead and Participate in: Program Increment and Sprint planning; User Story Decomposition and Sizing; Team Member assignment of User Stories and Sprint Tasks.

• Design and Development - Translate business requirements into technical designs and develop high-quality code.

• Coding Standards - Adhere to coding principles such as SOLID and DRY while applying Secure Coding Standards.

• Code Management - Manage code, including code reviews and version control.

Collaboration & Stakeholder Engagement:

• Collaborate with the Security team to maintain PCI compliance of platforms.

• Collaborate with Quality Assurance teams to remediate testing gaps and ensure no defects escape to production.

• Influence and contribute to end-to-end product architecture and provide feedback on product strategy.

Operational Excellence & Incident Management:

• Serve as an engineering lead for escalated client disruption events, driving issue resolution and long-term preventive actions.

• Respond to production issues in line with SLAs, ensuring quick resolution and communication of incidents.

• Troubleshoot production issues by leading engineers to implement fixes while ensuring platform stability and performance.

• Provide input into long-range product requirements, best practices, and operational guidelines to improve platform reliability and serviceability.

Performance Monitoring & Engineering Standards:

• Create and manage Key Performance Indicators (KPIs) to raise engineering standards continuously.

• Contribute to documenting engineering best practices and ensure adherence across the team.

• Monitor platform performance metrics, ensuring optimal conditions and leading efforts to resolve performance issues.

Skills & Abilities:

Programming Languages:

• Expert in C#, .NET Core, REST API
• Familiarity with PHP a plus
• Mastery in multiple programming languages and platforms.

Cloud Technologies:

• Experience in Azure.
• Experience with Cloud Native Architecture, Containers, and Microservices.
• Experience in large-scale implementations of cloud-native solutions.

Frameworks & Patterns:

• Proficient in TDD (Test Driven Development), Domain Driven Architecture, Service Oriented Architecture, Self-Contained Services.
• Mastery in Design Patterns and Clean, Secure Coding Standards.
• Adhere to coding principles like SOLID and DRY.

CRM Frameworks:

• Familiarity with PHP SugarCRM Framework a Plus

Industry-Specific Experience:

• Experience working as a software engineer in insure-tech or fin-tech space.
• Demonstrated success in designing solutions for high volume, scalability, and availability in these domains.

Project Management & Agile Experience:

• More than 10 years of software development experience.
• Ability to independently craft and deliver large, complex projects.
• Experience with Agile development methodology (e.g., Scrum).
• Experience with scaled Agile frameworks (desirable).

Communication & Collaboration Skills:

• Effective Communication: Proficient in written and verbal English communication. Collaborates effectively with cross-functional teams.

Leadership and Influence:

Experience & Management:

• 10 years of experience in the Information Technology field.

• 3+ years of management experience within the IT sector.

Team Leadership & Mentoring:

• Ability to mentor and coach team members, helping them understand architectural concepts and advancing their technical development.

• Foster an inclusive work style, ensuring that the right team members and stakeholders are involved in resolving critical issues.

• Build a transparent and open work environment where discussions about issues are encouraged.

Collaboration & Cross-Functional Teamwork:

• Ability to work with cross-functional teams (developers, architects, security analysts) to remediate issues and implement sustainable technology changes.

• Involve the right people from various teams to ensure effective and comprehensive issue resolution.

Performance Monitoring & Continuous Improvement:

• Ability to create and monitor Key Performance Indicators (KPIs) to drive continuous improvement and engineering excellence.

*Ability to travel to Mexico, California, India, Tennessee

Embrace our Core Values: 

• Own It 

• Rise Together 

• Think Big Work Small 

• Wow Everyone 

Company Profile:  One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments.

The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.

Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.