Overview: The TPM in One Inc is a member of the development team who will work alongside development engineers, testers and product owners to facilitate many aspects of the development process including gathering requirements, design, UAT testing and how-to documentation. This role will act as a liaison between product manager and our technology and support teams. This role will work to understand the customer’s business process, requirements and needs and collaborate with dev team on defining the solution. TPM will create product documentation as well as provide guidance on documentation quality for existing products and new features. The ideal candidate will be familiar with Waterfall and Agile Development approaches. 

Key Responsibilities: 

• Refine high-level business requirements received by the Product Team and define detailed business and technical requirements.  

• Act as consultants with Product Team as needed as they define the high-level business requirements to ensure technical feasibility of the desired feature. As needed, participate in vendor and client interviews.   

• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs  

• Proactively communicate and collaborate with external and internal stakeholders at all levels to analyze needs and business requirements.  

• Be a contributing member of development/QA. Responsibilities include sprint planning, project management, assist with removing blockers, provide business insight and clarification on requirements and product functionality.  

• Produce the following artifacts as needed:   

• Functional Requirements: Use Cases, UI Prototypes, diagrams and detailed business rules.   

• How to Guides: Configuration and Internal User Guides  

• Successfully engage in multiple initiatives simultaneously.  

• Work independently with stakeholders to define concepts, review specifications, solicit feedback, gather requirements, and obtain approval for specifications.  

• Facilitate UAT process for completed features prior to delivery to production environments to ensure business needs are met as intended.  

• Work with Application Support Techs and Delivery Teams to analyze support issues and/or client implementation questions.  

Skills & Abilities: 

• Excellent verbal & written communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter experts.  

• Abstract thinking & problem-solving capabilities.  

• Ability to take high level concepts and drill down to detail level.  

• Excellent project prioritizing skills and the ability to multitask.  

• Self-learning, motivated, focused.  

• The ability to quickly learn new concepts and products.  

• Light to medium QA skill in order to test and identify if the resolution is functioning as expected to meet our customers’ business requirements.  

• Desired: Comfort with using reading APIs and understanding how multiple systems interact.  

Education & Experience: 

• A Bachelor’s Degree in Business, Computer Science, MIS or equivalent experience is required.  

• 4+ years of recent Business Analyst, Product Owner/Manager or Technical Product experience in a SAAS environment is required.  

• Experience gathering, creating and managing requirements is required.  

• Experience building UI mockups, wire framing and diagramming is required.  

• Experience working on third party integrations, REST APIs is highly desired.  

• Insurance industry experience is highly desired, including policy management and digital payments.  

• Experience working on complex projects with multiple tasks and subtasks.  

• Desired: Experience working with tools such as JIRA, Postman, Confluence, diagraming tools such as Visio, mockup tools such as Axure or Figma.  

Desired Traits: 

• Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development  

Physical Demands: 

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.  

  
Company Profile:  One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders—while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry, and now manages more than $20 billion a year in payments for customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds. One Inc is a high growth company revolutionizing the industry. 

Based in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, life insurance, stock options, commitment to a solid work/life balance, and a policy of promoting from within whenever possible.  

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.