Operations Support Manager

Who We Are 
 

At the Regional Food Bank of Oklahoma, our mission is to lead a network that provides nutritious food and pathways to self-sufficiency for people facing hunger. We believe everyone--of every race, gender, sexuality, age and income--deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to food security which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to remain on the front lines, along with our community-based partners, to provide nutritious food and resources for Oklahomans facing hunger. 
 

Job Description 

Are you passionate about streamlining operations and driving efficiency within a dynamic environment? Join us as an Operations Support Manager, where you will play a pivotal role in optimizing key tasks within our supply chain operations. 

In this role, you will oversee back-office functions, including data entry and administrative support, while maintaining exceptional partnerships with program owners. You will be accountable for running our partner support Help Desk, providing critical assistance to internal stakeholders and external partners. 

As an Operations Support Manager, you will manage a team of inventory control staff, ensuring efficient inventory management and related tasks to support operational excellence. Your role will involve fostering interdepartmental relations, delivering exceptional customer service and supporting lean initiatives to enhance operational efficiency. 

If you thrive in a collaborative environment and are motivated by the opportunity to make a tangible impact, we invite you to join our team as an Operations Support Manager. 
 

A Day in the Life 
 

Planning and Strategy: 

• Partner on short and long-term strategy planning. 

• Assist in project management and lean initiatives for the Operations Department. 

• Promote a culture of continuous improvement in the Operations Department. 
   

Operations Support: 

• Provide oversight for office support, operations support and inventory control roles. 

• Ensure smooth and efficient workflow in these areas. 

• Monitor and address issues in the partner and program ordering process. 

• Remove obstacles and find lasting solutions for operational issues. 
   

Help Desk and Communication: 

• Oversee Help Desk customer service and error resolution. 

• Work to enhance communication and effectiveness in the Operations Department. 

• Offer guidance and support to the Operations Support Team as needed. 
   

Performance Management: 

• Own the ongoing development and performance evaluations of direct report staff. 

• Partner on the development, monitoring and recommendations for Standard Operating Procedures (SOP) in the Operations Department. 
   

Inventory Control: 

• Monitor inventory levels. 

• Partner with Transportation and Warehouse teams to resolve issues. 

• Provide oversight and problem-solving for inventory control. 
   

Data Management: 

• Extract and collect data for investigation. 

• Conduct warehouse walks and system testing to resolve issues. 

• Manage inventory reporting and communication. 
   

Leadership Responsibilities 

Oversees between 4-6 staff. 

• Guide, shape and inspire divisional vision, employee engagement and effective participation in organizational planning and coordination. 

• Work with staff to establish annual program work plans including goals, priorities, activities and performance metrics to achieve organization targets. 

• Supervise, develop, motivate and evaluate staff. 

• Partner with other Regional Food Bank departments to implement organizational priorities. 

• Participate with executive leadership team in organizational development and strategic planning activities. Ensure that established goals are met or exceeded. 

• Empower and train staff to work effectively and respectfully with the partner network.

Required Qualifications 
 

How you have spent your time: 

• Obtaining a bachelor's degree or working for at least four years in a relevant field. 

• Working in a leadership role for at least three years. 

• Managing a diverse workforce. 
   

Other Qualifications: 

• Intermediate to advanced Microsoft Office Suite computer skills. 
   

Preferred Qualifications 
 

How you have spent your time: 

• Working in operations management or a related field. 
   

Your Environment 

Full exposure to extreme weather changes and humidity/moisture relative to atmospheric condition variations. Includes exposure to extreme summer and winter temperatures, rain, sleet and snow. Full exposure to dust, chemicals, gases, fumes, smoke, excessive noise and/or vibrations. Work generally performed in an industrial environment (indoor or outdoor) with various hazards and noise exposure. Travel may be required for assignments, meetings and training. The job also requires availability for rotating on-call schedule, occasional unscheduled callouts and extended workdays and/or workweeks. Overtime, weekend and/or holiday hours may be required. 
 

Physical Demands 

The company will provide reasonable accommodation to qualified individuals with disabilities. Utilize multi-limb coordination and flexibility combined with control precision to perform fine motor skills including finger manipulation, grasping, feeling, arm-hand steadiness, in order to push, pull or lift objects. Exerting more than 100 pounds of force occasionally, and/or more than 50 pounds of force frequently, and/or more than 20 pounds of force constantly to move objects. Work involves climbing to heights at or above six feet. Utilizes multi-limb coordination to balance on even or uneven surfaces, stoop, kneel, crouch, crawl, stand and walk, reach over shoulders or below the knees. Auditory attention and hearing sensitivity is required, as candidates must possess the ability to distinguish various sounds that serve as key maintenance indicators. Must employ the use of Personal Protective Equipment (PPE) as required by the company’s Environmental, Health and Safety policies. 
 

We'll Take Care of You 
 

The Regional Food Bank offers a combination of competitive benefit plans and work-life assistance: 

• 100% paid medical, dental, vision, short-term disability and basic life insurance. 

• Long-term disability. 

• Supplemental life insurance. 

• 401(K) retirement plan. 

• Paid parental leave. 

• Flexible spending accounts. 

• Holiday savings program. 

• Paid time off (based on years of service) and 11 paid holidays plus three floating holidays. 

• Wellness events. 

Benefits will vary depending on the type of position and are subject to change at the discretion of the Regional Food Bank. 
 

EEO Statement 

Diversity creates a healthier atmosphere: Regional Food Bank of Oklahoma is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information or any other characteristic protected by law.