Education/Experience
- 1 year demonstrated ability to succeed in retail or call center environment required.
- High School Diploma or GED required.
- Previous experience working in a financial institution preferred.
- Secondary language skills desirable.
Other Qualifications
Strong demonstrated abilities required:
- Customer/Member Service
- Interpersonal/Team Player
- Motivated/Works Independently
- Sales/Negotiation Skills
- Analytical/Problem Solving
- Organizational Skills
- Detail Oriented
- Verbal/Written Skills
- Microsoft Office
- Prioritize/Multi-task
Also required:
- Ability to work a flexible schedule
- Must maintain confidentiality
- Strong listening skills
- Ability to service members by making them feel welcomed, engaged, and significant with every interaction
Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, reaching, grasping, and typing. The employee may occasionally lift and/or move items under 15 pounds. Specific vision abilities required by this job include close vision and distance vision.
Other Duties
- This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.
Equal Employment Opportunity
- FMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.