Overview: As the payment leader within the insurtech space, One Inc provides its customers a full suite of inbound and outbound payment solutions. The Associate Software Implementation Consultant plays a key role in delivery of our SaaS product suite by acting as a customer advocate and ensuring the highest quality of work is being delivered on time and to customer expectations. The Associate Software Implementation Consultant works in parallel with an implementation Project Manager to successfully plan and execute the onboarding of new clients onto our Digital Payments SaaS platform, as well as adding new capabilities for existing customers. The successful candidate will be an integral part of the continued growth and development of our unique and innovative products and services within this exciting area of business and the industry.
The ideal Associate Software Implementation Consultant possesses the ability to learn software rapidly to configure, apply analytical troubleshooting tools, and to problem-solve application issues. Candidates are not expected to be masters of the full spectrum of technologies used but are expected to quickly become technical experts and masters of all skills required to launch solutions for our clients; steadily building their knowledge of any of One Inc’s platforms and digital payments domain. Onboarding our customers efficiently with attention to flexibility and scalability are key attributes of every implementation and customer engagement.
As such you will work cross-functionally within One Inc as well as with customer project teams to facilitate the documentation, delivery, and scalability of the Digital Payments solution. Teams you will interact with include development, QA, product, payment operations, success, and support. The ideal candidate will be familiar with Agile and Waterfall methodologies. This role will also be responsible for creating and updating documentation for new and existing implementations.
Key Responsibilities:
- Configure payment platform features
- Communicate API contract information to customers and assist them with understanding our API structure
- Produce the following artifacts as needed:
- Functional Requirements
- Use Cases
- Process Flows
- Integration Diagrams
- Extract requirements from customers by coordinating and running face-to-face and web-conferencing interviews
- Document requirements, nuances, and solution to be implemented
- Provide subject matter expertise to internal and external stakeholders
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Successfully engage in multiple initiatives simultaneously
- Work independently and collaboratively with stakeholders to define concepts, review specifications, solicit feedback, and obtain approval for specifications
- Work in tandem with the project manager to coordinate deliverables and communicate updates
- Work with your lead, developers, and QA to understand and coordinate technical requirements and design
- Participate with the team, utilizing their seniority and knowledge to help grow and mature your understanding of the platform and the technology that builds it
- Complete high-level testing to ensure solution is functioning per requirements
- Willingness to travel up to 25% of the time to customer and other locations in the United States.
Skills & Abilities:
- Comfortable interfacing and presenting to customers
- Self-starter with a proactive approach to problem-solving
- The ability to identify and map the solution to meet our customers’ business requirements
- Basic understanding of implementation concepts (discovery, development, UAT, go-live)
- Basic understanding of API concepts
- Excellent verbal and written, communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter experts
- Abstract thinking, critical thinking, & problem-solving capabilities
- Ability to influence, compromise, and negotiate to solve true customer needs
- Detail oriented
- Excellent project prioritizing skills
- Self-learning, motivated, focused
- The ability to quickly learn new concepts and products
Desired Skills:
- Payments experience
- Insurance experience
- QA experience
- Project Management experience
- JIRA/Confluence
- Agile, Scrum, or Waterfall methodology experience is preferred
- Experience building UI mockups & wire framing mockups
Education & Experience:
- Bachelor’s degree in business, Computer Science, MIS or equivalent experience is required
- 0 – 2 years of experience in a SaaS environment is required
- Experience gathering, creating and managing requirements is preferred
- Experience working on third party integrations, REST APIs is preferred
- Insurance industry experience is highly desired, including policy management and digital payment
- Experience working with complex projects with multiple tasks and subtasks
Desired Traits:
- Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
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Environment:
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Standard indoor office setting; exposure to computer screens.
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Physical:
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Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.
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Vision:
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See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
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Hearing:
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Ability to hear in the normal audio range with or without corrections.
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Company Profile:
One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry managing $5+ billion in payments for over 100 customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds. One Inc is a high growth company revolutionizing the industry.
Based in Folsom, CA ranked by WalletHub as the best place in California to raise a family--One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, life insurance, stock options, commitment to a solid work/life balance, and a policy of promoting from within whenever possible.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
