Key Responsibilities:
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Configure payment platform features
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Communicate API contract information to customers and assist them with understanding our API structure
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Produce the following artifacts as needed:
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Functional Requirements
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Use Cases
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Process Flows
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Integration Diagrams
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Extract requirements from customers by coordinating and running face-to-face and web-conferencing interviews
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Document requirements, nuances, and solution to be implemented
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Provide subject matter expertise to internal and external stakeholders
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Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
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Successfully engage in multiple initiatives simultaneously
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Work independently with stakeholders to define concepts, review specifications, solicit feedback, and obtain approval for specifications
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Work in tandem with the project manager to coordinate deliverables and communicate updates
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Work with developers and QA to understand and coordinate technical requirements and design
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Complete high-level testing to ensure solution is functioning per requirements
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Willingness to travel up to 25% of the time to customer and other locations in the United States.
Skills & Abilities:
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The ability to identify and map the solution to meet our customers’ business requirements
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Excellent verbal and written, communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter experts
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Abstract thinking, critical thinking, & problem-solving capabilities
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Ability to influence, compromise, and negotiate to solve true customer needs
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Detail oriented
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Excellent project prioritizing skills
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Self-learning, motivated, focused
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The ability to quickly learn new concepts and products
Bonus Skills (But Not Required):
Education & Experience:
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4+ years of recent experience in a SaaS environment is required
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Experience gathering, creating and managing requirements is required
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Experience building UI mockups & wire framing mockups is required
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Experience working on third party integrations, REST APIs
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Insurance industry experience is highly desired, including policy management and digital payment
Desired Traits:
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Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
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Environment:
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Standard indoor office setting; exposure to computer screens.
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Physical:
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Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.
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Vision:
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See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
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Hearing:
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Ability to hear in the normal audio range with or without corrections.
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Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments.
The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.
Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
