Customer Service Associate
Are you looking for a role that is both rewarding and engaging? We are looking for several folks who are passionate about customer service!
Formal Job Title: Guest Services Associate
Reports to: Guest & Member Relations Manager
Classification Type: Part Time
Schedule: Approximately 10-15 hours a week with occasional weekends, events, and holidays.
Minimum starting hourly rate OR Salary: $12.00 hour
Scott Family Amazeum Overview
The Scott Family Amazeum is a hands-on, interactive museum in Northwest Arkansas and recognized as a 501 (c)(3) non-profit organization. We create a fun environment where risk taking, imagining, problem solving, discovery, collaboration, and exploration bring children and adults together to learn and grow.
Amazeum Mission: To engage the imagination of children and their families through interactive exhibits, programs, and resources while creating an excitement for lifelong learning and the enrichment of lives.
Through experiences with the Amazeum, individuals and the community are engaged in building relationships and developing identities as creative, curious, and innovative shapers for the region. Learning at the Amazeum is an active, playful exploration that inspires curiosity. It is rooted in inquiry-based discovery and involves an element of risk. Hands-on learning opportunities allow guests to exercise critical thinking in the context of play.
The Amazeum facility includes approximately 50,000 square feet of indoor space and one acre of outdoor exhibition and activity space. The museum is located at the intersection of Museum Way and J Street in Bentonville, AR.
Position Summary:
Guest Services Associates at the Scott Family Amazeum provide excellent service to all Amazeum guests, ensuring a positive, fun, safe, and memorable experience. Individuals in this position will welcome guests, inform them of museum experiences and programs, and sell tickets and memberships. The ideal candidate will have a passion for powerful guest experiences and enjoy working with people of all ages and backgrounds.
Essential Functions
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Provide excellent customer service for Amazeum guests, members, donors, and museum staff in-person and over the phone
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Proactively and warmly welcomes guests, responds to questions, and offers guidance.
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Exhibits critical thinking skills by anticipating guest and member issues and proactively takes ownership to solve issues and address needs.
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Relays information to guests about current and future Amazeum programs
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Effectively operate ticketing system in accordance with established procedures, selling daily and advance admission and memberships
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Validates membership cards and pre-purchased tickets for admission
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Accurately processes cash, check, and credit card transactions, balancing their own cash drawer at the end of each shift
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Actively promote membership, sign up new and renewing members, and troubleshoot common membership issues including lost cards, contact information updates, and upgrades
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Return phone calls as necessary to resolve outstanding questions
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Assist with procedures including, but not limited to, lost and found items, injuries, and lost guests
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Facilitates welcome spiels and checks-in birthday celebrations as well as field trip and group visits
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Perform routine office tasks as needed (e.g. separating coupons, filing, copying, data entry, etc.)
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Maintain a continuous lookout for safety hazards, assisting with evacuations and procedures if required in case of an emergency
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Communicate and work in a team manner with coworkers to ensure a smooth operation.
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Maintain appearance and functionality of workstations, guest queues, ticketing areas, and related spaces, ensuring that all materials and information displayed are current and well stocked
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Conducts light daily cleaning tasks to maintain a clean and safe experience
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Work in the museum store, Curiosity Corner, as needed, processing store transactions, stocking inventory, and tidying displays
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Establishes and maintains collaborative interdepartmental relationships
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Assist with Guest Services oriented tasks during special events
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Work extended schedule during peak periods as needed
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Represents the Amazeum in a professional manner at all times including adherence to department standards
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Perform additional duties as required
General Duties:
The responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The Amazeum reserves the right to revise or change position duties and responsibilities as necessary to accommodate changing organizational needs.
