Director of Financial Stability

Join Our Team: Director of Financial Stability

Lead with Purpose and Innovation

Are you a mission-driven leader ready to create meaningful impact in your community? SNAP is seeking an experienced Director of Financial Stability to lead innovative programs that empower low- and moderate-income individuals to achieve self-sufficiency. This is an exceptional opportunity to shape and grow programs, including CDFI operations, housing counseling, lending, and financial services, while helping individuals and families build assets and secure brighter futures.

Open until filled

Starting salary for this position is $5744-$6445 per month DOE

Full range is $5744-$9115 per month

Benefits include medical, dental, life, LTD, PTO and 403(b)

Position Summary:  Manage and lead programmatic and compliance aspects of SNAP’s Financial Stability Core CDFI operations and its programs, including business development, housing counseling, lending, and financial services to help low- and moderate-income people become more self-sufficient and build and retain assets.  Obtains funding, designs program activities, supervises staff, markets programs and serves as contributing member of agency-level executive leadership team. Advocates for low-income and vulnerable people at local, state, regional, and national levels per agency policies.

Principle Duties and Responsibilities:

1. In partnership with Fiscal and Core staff, manages multiple programs, including: CDFI and SBA microlending, Business Development, Homeownership, Foreclosure Prevention, Financial Services programs, loan processing, loan servicing, and other internal and external programs as may be assigned or developed.
2. Along with Department leads and agency Mission Support staff, completes various grant and loan applications for funding as well as efforts to grow lending capital This position leads on CDFI, CDBG and SBA TA grant applications, reporting and compliance. Writes for, on average, $3,000,000 in programmatic funding grants, philanthropic asks and lending capital annually.
3. Selects, trains, supports, supervises, and evaluates assigned staff.  Ensures team members receive job-related orientation and training.
4. Establishes clear expectations for performance, supports employee development, and holds employees accountable for their work performance, processes and results.
5. Fosters a positive and productive work culture at the agency-wide level and within the Financial Stability Core characterized by reinforcing and living SNAP’s stated values of community respect, justice and equity, open communication, expectations of excellence, and adaptability to change.
6.  Research models of successful financial stability programs, CDFI’s and related activities, drawing components that have potential for success in the Spokane community.  Plans and develops new programs that help low-income people increase their economic self-sufficiency. 
7. Develops and maintains partnerships with individuals and institutions that share financial stability and economic development outcomes. Understands that partners and donors to SNAP and SNAP Financial Access are a shared resource among all agency programs. Routine contact with SNAP’s Communication and Fundraising Team is essential to ensuring the long-term continuity and equitable allocation of donor partners.
8. With Accounting Manager, manages complex budget with multiple funding sources and requirements; ensures expenditures are within approved budget, updates budget projections regularly and authorizes purchases within Agency policies and procedures. Completes monthly payroll allocations. Review monthly financial statements and correct errors as needed.
9. Reviews Core contracts and ensures compliance; completes required reports.  Acts as liaison between SNAP and contracting agencies. Serves as the subject matter expert for all Core level contracts.
10. With the Accounting Manager, is responsible for the oversight of business and mortgage loan funds.
11. Oversees CDFI lending decisions consistent with Board adopted loan policies ensuring compliance with applicable regulations. Reviews and makes recommendations for loan policy revisions. Leads agency loan advisory committee.
12. Work with CEO to provide staff support to the SNAP Financial Access Board of Directors and Board Executive Committee.
13. Works with the SNAP Reports and Outcomes Manager to ensure that data is accurate, and outcomes are clear and consistent.
14. Create and maintain job specific standard operating procedures manual detailing positions day-to-day responsibilities.  Ensure that staff within the Financial Stability core create and maintain these manuals as well as required contract notebooks.
15. Provide direct technical assistance to clients to support technical assistance staff as needed.
16. Establishes and maintains productive working relationships with Federal, state, and local government officials, community representatives, and other service providers.
17. In partnership with agency Communications and Fundraising Team, coordinate marketing activities for financial stability programs and maintain strategy to grow SFA
18. Knows, supports, and ensures staff understands and comply with agency and program policies and procedures, and regulations within which the agency must work.  Keeps staff informed of agency information, such as events, policy/procedure changes, etc., on a timely basis. Serve on the agency Executive Team and serve as a communication link and champion between agency Executive Team, Program Managers and Core level staff.
19. Supports agency education, promotion, and fundraising and education efforts by participating in planning, promoting, and implementing events.  Represents SNAP on appropriate community committees and boards, and with the media when authorized.
20. Serve as an active participant on the agency executive leadership team on agency-wide policies, strategies and planning.
21. Works with coworkers and volunteers to promote a positive, respectful and productive working environment, while protecting client confidentiality and dignity.
22. Within the context of the stated principal job duties, serves as an ambassador of SNAP’s mission and values.
23. Completes assigned projects and performs related duties as needed or situation dictates.
24. Provides excellent customer service at all times as well as helps to grow the customer service culture within the agency.

Why Join SNAP?

SNAP is committed to fostering a culture of community, respect, justice, and equity. As Spokane’s trusted Community Action Agency, we empower individuals and families to reach their full potential through innovative, impactful services.

For accommodations during the application process, please email: employment@snapwa.org

Requirements:

                Education and Experience

• Required: Bachelor’s degree in business, or relevant field plus five years’ related experience including at least five years of supervisory experience OR some combination of education and/or related experience totaling nine years including at least five years of supervisory experience. Related experience must include commercial and residential lending.
• Preferred: Master’s Degree with six years’ experience in housing, financial or business field with at least eight years of supervisory experience or some combination of education and/or experience totaling 12 years including eight years of supervisory experience. CDFI or mission-based lending experience is strongly preferred. BIPOC candidates are strongly encouraged to apply.

Knowledge, Skills, and Abilities

• Ability to prioritize SNAP’s mission, values and clients as our top priority all the while supporting and encouraging one of SNAP’s most important assets, our staff.
• Ability to champion and role model agency values of community, respect, justice and equity.
• Ability, desire and willingness to continue the growth of SNAP’s Financial Stability capacity and infrastructure
• Ability to balance the healthy tensions between the administrative rigor required by our governmental funders / nonprofit administrative systems and the need to be entrepreneurial and innovative in our approach to service delivery.
• Knowledge of current lending and portfolio management practices and their application to low- and moderate-income populations.
• Knowledge of commercial loan underwriting, technical assistance and business coaching.
• Knowledge of residential loan underwriting, technical assistance, and home buyer education, including fair lending practices.
• Ability to empathize with and advocate for low-income and vulnerable people, and to maintain confidentiality with personal information.
• Ability to handle large workload and practice self-care.
• Strong managerial skills, including planning, delegation, and assessment, time management, budget, staff selection, supervision and evaluation, and conflict resolution.
• Thorough knowledge of business development, housing and financial services concepts, practices, and techniques as they relate to low- to moderate-income populations.
• Understand current market challenges that impact the low-income and disadvantaged community when starting a business or purchasing a home.
• Demonstrated ability to successfully research, write for, and receive funding from various sources.
• Demonstrated ability to create new and entrepreneurial programs and processes to address community needs.
• Excellent organizational and analytical skills.
• Ability to consider both overarching agency level needs as well as Core level needs and balance both.
• Ability to design presentations and make them in front of large and small groups, including funders, Board members, and the community at large.
• Strong interpersonal skills with emphasis on effectively promoting a team environment and working with a diverse population; ability to model coaching and training techniques
• Ability to establish and maintain effective working relationships with local, state, and federal private and public organizations, community representatives, and volunteers
• Proficient in computer operations, including word processing, spreadsheet, and database (Salesforce preferred) applications. AMIS and Grant Solutions experience is a plus.
• Ability to create, monitor and understand complex budgets. Understanding of 2 CFR 200 regulations.
• Ability to help lead agency from a macro vantage point, while valuing individual programmatic differences.

Training and Certifications

• Valid driver’s license, satisfactory driving record, insurance and personal vehicle for Agency business (mileage reimbursed)

Work Environment/Physical Activities:

Work is generally sedentary and performed in an office setting.  Local travel to other agencies, businesses, and offices will be required, as will some non-traditional hours.  Domestic travel may be required for training and events.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.