Time and Attendance Specialist - EVV

Position Description 

The Electronic Visit Verification (EVV) Specialist is responsible for supporting various PCA functions and adhere to specific tasks and deadlines needed in order to ensure PCA compliance with Blessings4Ever Home Care Agency’s policies. The EVV Specialist will ensure accurate weekly payroll processing for all PCA’s and oversee the HHA Exchange database system regarding PCA disciplinary actions. The EVV Specialist will be a point of contact for all PCA needs including but not limited to, performance, training, time and attendance, payroll assistance, and disciplinary actions.

Primary Responsibilities:

• Responsible to correct a PCA’s over and under utilization of hours for payroll weeks; Adjustments must be completed prior to payroll being processed.
• Responsible to run necessary EVV report(s) every Monday and Friday to identify any PCA that has over utilized 30 mins or more.
• Responsible to conduct and document all concerned conversations with PCA’s due to unapproved utilization of time.
• Ensures overutilization and time and attendance disciplinary documentation is distributed via mail or email to the appropriate PCA.
• Reviews under-utilized time to identify and correct and/or adjust possible incomplete billing days or missed visits.
• Works closely with the PCA Care Coordinators and Payroll team to correct any billing discrepancies due to improperly scheduled or over utilized units. 
• Responsible to track authorizations end dates and follow through with all procedures required including but not limited to, calling third-party organizations to request a new authorization and notifying the Authorization Coordinator.
• Responsible to contact the third-party organizations to correct authorizations that do not have enough units to cover the entire authorized period.
• Ensures any incomplete billings are cleared for prior payroll weeks that have already been processed; documenting “Missed Visits” if needed.
• Responsible to escalate and request EIM’s if needed.
• Communicate updates to PCA’s of any changes or new methods to completing daily work task.
• Responsible to train new PCA’s on the proper usage of Electronic Visit Verification (EVV) and HHA Exchange.
•  Perform other specific tasks related to the department as assigned.

Will Demonstrate the following Skills:

• Basic understanding of medical conditions and terminology
• Experience working with a diverse population.
• Strong & Customer Service
• Excellent organizational skills.
• Strong Communication and Teamwork Skills
• Strong Documentation Skills
• Ability to determine various needs, various stages of need and utilize excellent judgement for each consumer and associated caregivers
• Must possess problem-solving skills that will enable you to determine the source of a problem and quickly find an effective solution.
• Must have interpersonal skills including empathy, compassion and strong listening skills
• Must be self-sufficient, able to complete task independently.
• Must be reliable and adhere to time sensitive matters and deadlines.
• Excellent computer skills in a Microsoft Windows environment and technologically savvy. HHA knowledge preferred.
• Effective oral and written communication.
• Excellent interpersonal and coaching skills.
• Evidence of the practice of a high level of confidentiality.

Education/Experience Requirements

• Associates Degree preferred; High School diploma or equivalent required
• Two years of homecare or healthcare experience or experience in health care or other service related industry preferred.

Physical Demands & Environment 

Employee may be required to sit, bend, stoop, use keyboard, see, talk, and hear. May occasionally lift objects of 10 to 25 lbs. In compliance with applicable law, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. 

Exclusion from Federal Programs

Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Human Resource Director, if he/she is threatened with exclusion or becomes excluded from any federally funded program.

This job description is not to be misconstrued to represent an all-inclusive list of duties and/or responsibilities. Blessings4Ever Home Care Agency reserves the right to make changes to the job description based on business need at any time, with or without prior notification. 

Blessing4Ever Home Care Agency is an Equal Opportunity Employer.