SUMMARY OF RESPONSIBILITIES:
The primary purpose of the Program Coordinator (PC) is to serve as the lead representative implementing strategic initiatives at their sites. The PC will coordinate with the Senior Program Manager (SPM) and the Program Development Team (PD)
to implement the delivery of services including ensuring operational and program development fidelity. The role will support site coordinators while fostering positive and productive relationships with site staff, campus administration and peers. The PC will be responsible for sharing communications, marketing and budget performance to their Site Coordinators. The role is responsible for collaborating with leadership to provide regular updates and reporting on site based action plans, financials, participant recruitment, staffing, observation and assessments and overall performance. The PC will share the coordination of calendars and charts of work and hold site staff accountable to all operational directives. The PC will also be responsible for leading and coaching their team of direct reports and collaborating with other agency departments and resources to deliver problem solving strategies to more effectively connect and build positive relationships with staff, teams, partners and stakeholders.
General Duties:
- Supports and leads staff to implement an overall project plan for their sites.
- Delivers and monitors detailed plans for budgets, timelines, reporting, and other project management tools, including programming and training schedules.
- Oversees area program delivery, communications, and marketing.
- Monitors program outcomes through delivery and collection of survey instruments deployed throughout the program cycle.
- Collects key program metrics and other results on a regular basis
- Monitors and drives site action plans for program improvement.
- Identifies, assesses, establishes and maintains strategic relationships with campus leadership and partners.
- Identifies and works with agency departments who can help enhance the program's overall reach through marketing, recruiting, training and coaching.
- Manages parent, student and partner issues, compliments and complaints and instructs and counsels site leadership to problem solve and respond appropriately.
- Enforces and monitors program planning, best practices, and overall management of their sites.
- Learns, models and promotes emotional intelligence skills.
- Articulates the Clayton Youth Enrichment Vision, Mission, and Values.
- Attend all required trainings and meetings.
- All other duties as assigned.
Staff Management:
- Supervise and support site leadership to achieve agency goals into daily operations.
- Ensure that sites have adequate staffing.
- Complete annual and mid-year performance appraisals and employ coaching strategies on both personal and programmatic goals.
- Promote high expectation levels with corresponding recognition for excellence and achievement.
- Model and employ coaching strategies to empower site leadership and staff to have ownership over their programs and problem solve effectively.
Program Development:
- Observe, assess and evaluate program fidelity and compliance.
- Collect data and work with RPM to generate report cards in order to build area action plans based on evaluations, feedback, site observations and action plans.
- Distribute marketing materials and track enrollment and budget expenses.
- Work with Clayton coaching team to provide technical assistance and coaching improve quality and service delivery by site.
- Serve as a liaison between campus administrators and Clayton office.
- Respond to concerns of participating campus administrators and parents.
- Mediate and facilitate effective resolution of conflicts in a timely fashion.
- Ensure that Clayton’s agency goals are fulfilled per area, and that there is clear evidence of the mission, values and vision in each area.
- Trains and orients staff through new hire training and shadowing.
- Creates and manages site requisitions for new positions and works with SPM to keep all trackers updated.
Administrative:
- Ensure programs meet all regulations and requirements of governing agencies.
- Enforce effective procedures and policies to ensure a productive program.
- Establish and monitor each sites budget.
- Prepare and provide reports as required, and maintain regular data collection.
- Prepare reports and propose points of action to ensure that all area minimum standards compliance documentation is met.
- Tracks and submits reports in Paycom and Nexonia in a timely manner.
- Purchases all necessary program supplies.
- Collects lesson plans and logs activities for tracking.
- Works to identify free and paid vendors, speakers and program enhancing resources for sites.
Social and Emotional Leadership Competencies:
- Self-Awareness: Ability to fully understand the impact emotions have on performance, assessment of strengths and weaknesses, relationships, and others. Demonstrates self-confidence, initiative, motivation, optimism and flexibility.
- Self-Management: Ability to manage behaviors, thoughts, and emotions in a conscious and productive way. Models the ability to implement self-control in assessing frustrations and failures and models resilience and courage. Understands personal responsibility in different aspects of life and work, and what is needed to fulfill that responsibility.
- Social Awareness: Ability to understand and learn about the diverse perspective of others. Includes listening, honoring others views, assessing impact of words, and the desire to serve others in effort to meet their needs appropriately and professionally.
- Relationship Skills: Ability to build relationships which model caring, concern and healthy conflict. Demonstrates positive methods of collaboration and conflict resolution. Ability to positively lead and inspire others and integrate such models personally. Demonstrates ability to support positive work culture, which encourages results from others.
- Responsible Decision Making: Ability to make constructive choices about personal behavior and social interactions based on ethical standards, safety concerns, and social norms; the realistic evaluation of consequences of various actions; and a consideration of the well-being of oneself and others
PROFESSIONAL CONDUCT:
- Actively engage in professional and personal development.
- Ability to receive and conduct coaching and regular feedback sessions.
- Network with other Clayton program managers and community professionals.
- Conduct oneself in a professional, ethical manner, in accordance with generally accepted community standards and organization’s employee policies.
- Ability to complete Clayton onboarding process and preservice requirements in a timely manner.
PHYSICAL CONDITIONS:
- Requires daily standing, sitting, bending and stooping.
- Requires normal range of hearing and vision.
- Requires the ability to lift up to 40 pounds.
WORK ENVIRONMENT:
- Ability to work flexible schedules when necessary, and drive to multiple locations in the metroplex.
- Available to work Saturdays and/or evenings if needed (approx. 3-4 times per year).
- Complete 30+ hours of paid training/professional development annually, occasionally out of the area.
ENVIRONMENTAL CONDITIONS:
- Noise level in the work environment is usually moderate.
- No or very limited exposure to physical risk
- Risk of exposure to childhood diseases
