Universal Banking Specialist - Metaplant

Overview:

This position is a dynamic sales position that will recruit Metaplant team members and Tier 1 supplier team members to bank with BankSouth. It will be called on to assist Metaplant customers with various banking duties which include teller services, personal banker services (including the opening of deposits, loans, and ancillary bank services), vault/ATM functions, and deposit/loan administration functions. Employees within this role may provide backup assistance in other branches and may be requested to perform monthly audits, including cash audits, and procedural reviews. They will also assist the Metaplant Retail Banking Manager with special projects. A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with prospects, customers, coworkers, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. This job description is summary only and this position may be required to perform other duties as required / requested.

Responsibilities:

Grow Core Deposits and Consumer Loans and Expand Customer Relationships:

• Make outbound calls to Metaplant prospective and existing customers.
• Follow up with walk-in customers and prospects that are referred from other sources.
• Open deposit accounts and consumer loans.
• Sell ancillary bank services as appropriate.
• Thoroughly understand and develop proficiency in BankSouth’s digital product offerings.
• Serve as a financial resource for Metaplant team members, answering questions, and guiding them to appropriate products and services.
• Partner with BankSouth Mortgage for referrals.
• Assist the Metaplant Retail Banking Manager as needed to grow relationships, including attendance at off-site appointments and after-hours events as needed.
• Participate in educational seminars to be delivered to Metaplant employees.
• Determine appropriate follow up schedule with customers according to identified needs.
• Refer products and services beyond the normal scope of duties to other business lines.
• Attend and contribute to sales and departmental meetings.
• Participate in ongoing sales, product, service, operational and regulatory training.
• Respond to customer requests / opportunities timely and with appropriate product offerings and solutions.
• Demonstrate initiative and follow through on goals and objectives.

Teller functions:

• Balance cash drawer daily to assure accuracy in transactions and notify supervisor regarding any exceptions.
• Maintain drawer balance limits and sales of excess cash to the vault as needed.
• Complete daily balancing and servicing of ATM’s, coin counter, etc. as assigned.
• Issue/maintain logs on all official checks, money orders, gift cards, travelers’ checks, process redemption of savings bonds according to written procedures.
• Adhere to all basic opening/closing procedures and dual control requirements.

Transaction Management:

• Inspect and verify customer identity through thorough examination and referencing of all documents and identification; verify all endorsements.
• Receive deposits and loan payments from customers, address inquiries on accounts, record amounts and dates of payments and other significant information, check customer calculations, validate checks and/or count cash payments.
• Accurately count and authenticate all coin/currency received.
• Accurately and correctly prepare all teller tickets, receipts for night deposits, mail deposits and other documents.
• Properly sort proof work and/or onsite capture items.
• Properly apply placement of deposit holds as needed.
• Complete documentation for suspicious activity reports (SARS) for research and follow up.
• Complete required documentation for currency transaction reports (CTR) reporting.

Vault Management:

• Balance vault daily to assure accuracy in transactions and notify supervisor regarding any exceptions.
• Maintain vault limits and sell excess cash to Federal Reserve weekly.
• Prepare outgoing shipment of cash going to Federal Reserve under dual control.
• Order cash from Federal Reserve maintaining enough cash on hand to service customers’ needs.
• May receive funds sold by other Universal Bankers verifying accuracy of strapped cash.
• May assist other Universal Bankers with needs for cash.

Compliance:

• Ensure compliance with all applicable state and federal banking laws & regulations.
• Maintain confidentiality of all customer files and proprietary (physical, electronic, intellectual) Bank property.
• Satisfactorily complete all required Bank Secrecy Act/Anti-Money Laundering/OFAC/other compliance training and comply with all regulations which apply within the scope of the position.
• Satisfactorily perform all the required duties of the position and meet the performance standards of the position based on metrics for measurement of performance that are specified.

Key Results Areas:

• Successful sales of new deposit and loan products.
• Effective cross-selling of other bank services (debit cards, on-line banking, e-statements, etc.)
• Effective maximization of alternative delivery channels like mobile check deposit, mobile banking, online banking, and e-Statements.
• Exceptional customer service and maintenance of new and existing customer relationships.
• Satisfactory compliance with all internal and external operating procedures, laws, and regulations.

Experience & Education:

High School Diploma or equivalent is required. Bachelor’s degree with relevant concentration is preferred. Prior experience as a universal banker, personal banker and/or teller would be beneficial.

Required Knowledge, Skills, Abilities:

• Excellent customer service skills.
• Ability to communicate clearly and professionally and work as part of a team.
• Cash handling experience is a plus.
• Ability to de-escalate situations involving dissatisfied customers and offer patience and support.
• Ability to provide a memorable customer experience with each interaction.
• Ability to follow prescribed procedures and execute job duties as requested. 
• Bi-lingual in English and Spanish is desired but not required.

Other Requirements:

REQUIRES NMLS REGISTRATION

Travel:

Travel between BankSouth Savannah locations and Tier 1 supplier sites as needed, within a 40-50 mile radius.

Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Physical Requirements:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing/descending stairs in an emergency. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Working Conditions:

Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.

Mental and/or Emotional Requirements:

Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.

Scope:

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.

BankSouth is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status