Experience & Education:
A high school diploma or equivalent is required, a two-year degree is preferred. Experience in loan operations, loan processing, use of loan servicing data processing systems as well as participations, escrows, and bookings is strongly preferred.
Required Knowledge, Skills, Abilities:
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Etc.) is essential to success in this position.
- Interpersonal Skills that invoke a team approach and cooperative attitude
- A high level of attention to detail and ability to multi-task in a fast-paced environment
- Advanced knowledge of core operating systems
- Advanced knowledge of Silverlake and all other job-specific software
- Ability to adapt to a fast-paced environment with frequent changes in duties and processes
- Maintain a high level of client confidentiality
- Committed to learning the “why” behind processes for knowledge, improved processes, and better communication with partners
- Strong oral and written communication skills
Other Requirements:
Satisfactorily complete all required compliance training and compliance with all laws and regulations that apply based on the scope of this position.
Interpersonal Skills:
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Physical Requirements:
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing/descending stairs in an emergency. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Working Conditions:
Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.
Mental and/or Emotional Requirements:
Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.
Scope:
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.
BankSouth is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
