Welcome and warmly greet guests on arrival. Let guests know about any events and/or promotions that are features. Ensure guests are appropriate age to enter/consume alcohol. Responsible for managing the guest/VIP list, accurately handling collection of cover charge as well as processing VIP passes. Communicate with all other departments ensuring a smooth experience from start to end.
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Provide a genuine greeting/introduction to each guest as they enter the door. Make eye contact and welcome guests with handshakes and smiles.
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Set up the door area properly prior to opening and maintain the standard throughout the evening.
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Always be aware of upcoming or existing promotions, pass out flyers at the front door to every existing guest, and advise guests on these events as they enter and exit the building.
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Continuously issue True Blue Lady VIP cards to target female guests and enroll guests in MYBlueVIP.
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Check identification of those who appear to be under 30 and always do so in a polite manner.
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When lounge is at capacity, work with door host to manage line.
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Responsible for managing the guest/VIP list.
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Complete appropriate section of door control sheet.
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Maintain a clean and fun environment for our guests.
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Accurately handle collection of cover charge as well as processing VIP passes. Ring on register using specified keys. Follow procedure.
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Always follow ALL guidelines in the credit card procedures.
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Address any problems our guests may have and relay them to the individual that can solve the problem.
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Always be aware of potential problems between guests before they arise and solving them in a democratic manner. Never touch a guest in an offensive manner. Only restraints may be used when necessary. Never restrain by the neck or head areas.
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Document all incidents and accidents in the front door log in full detail and report each case to management.
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Alert management in writing of any maintenance/repairs.
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Assist service personnel by picking up dirty glasses and trash. Notify a barback of any spills.
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Say goodbye to everyone. Show personality; “Thank you and have a good night,” “Take care and have a safe ride home,” “Don’t forget about our new promotion”.
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Always inform guests of upcoming promotions.
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Answer telephone professionally and in an up tempo manner. Be intelligent when answering questions. If you don’t know an answer, find out. Guests on hold will be spoken to every 2 minutes. Take messages if necessary and deliver promptly. Be knowledgeable about promotions.
