IT Support Specialist (FT)

Position:  IT Support Specialist    (Entry-Level Position - View Full Job Description Here)

Classification:  Full-Time, Hourly Non-Exempt    (40 hours/week, Sunday to Thursday, on-site only)

Primary Reporting Relationship:  IT Director

Secondary Reporting Relationship:  IT Systems Analyst

Ministry Area:  Church Staff, Operations Team   

Interfaces: Church, school, and preschool staff members, volunteers, contractors, vendors, and other stakeholders as identified and appropriate

Job Purpose:  The IT Support Specialist troubleshoots and resolves hardware, software, and network connectivity issues for the Bay Area Church and Christian School staff, students, and volunteers. He/she will perform all duties and responsibilities in support of Bay Area Church’s vision to saturate the 4B Area with the gospel by restoring people, families, and churches.

Employee Profile:

• Acceptance of and agreement with the Bay Area Church and Bay Area Christian School Statement of Faith and Standard of Conduct
• A strong, clear Christian testimony
• A lifestyle that displays an ongoing personal relationship with God and a commitment to serve Him daily

Major Responsibilities:

• Provides one-on-one end-user problem resolution through the technology request portal
• Installs, deploys, inventories, and configures end-user devices such as desktops, laptops, mobile devices, printers, Chromebooks, software, and hardware peripherals
• Performs computer hardware repairs and upgrades for equipment not covered by a third-party vendor maintenance agreement
• Deploys and maintains audio/visual equipment such as microphones, speakers, televisions, projectors, sound mixing equipment, etc. used to enhance live events
• Installs network cabling throughout campus
• Provides technical support for Sunday morning worship services
• Other duties as assigned by the IT Director

Required Skills and Abilities:

• High school diploma or equivalent required; college coursework in IT field of study preferred
• Directly relevant work experience providing desktop support preferred
• Knowledge and familiarity with Windows, Mac, and Chrome operating systems preferred
• Knowledge and familiarity with Google Workspace administration preferred
• General working knowledge of IT infrastructure, network design and administration, and database management preferred
• Must possess strong interpersonal skills in order to effectively relate to and communicate with users
• Must possess strong written and verbal communication skills, as well as multi-generational interpersonal skills 
• Must be able to demonstrate reliability, self-motivation, and strong time management skills 
• Must possess the ability to maintain discretion, sensitivity, and confidentiality 
• Team player with the ability to establish and maintain effective working relationships with guests, members, vendors, and fellow employees
• A growing faith and relationship with Jesus is evidenced in their life and relationships
• Ability to reflect and share the Gospel through words, actions, and interactions both in work and personal settings

Essential Job Functions:

• Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive and professional manner that engenders confidence and trust
• Ability to maintain a high degree of confidentiality and trustworthiness
• Ability to complete assigned tasks without direct supervision
• Ability to exercise independent judgment within established systems and procedures
• Ability to consistently meet deadlines
• Ability to work independently with limited supervision, multi-task, and possess strong initiative
• Ability to work with people beyond giving and receiving instructions; must be adaptable to performing under stress and when confronted with stressful situations
• Ability to listen and respond to counsel
• Ability to establish and maintain cooperative and effective working relationships with others
• Ability to report to work on a regular and punctual basis
• Must be physically able to operate office equipment, including computers, copiers, phones, etc. 
• Must be able to exert up to 50 pounds of force occasionally; up to 30 pounds of force frequently; and/or up to 10 pounds of constantly to lift, carry, push, pull, or otherwise move objects; perform repetitive motion, such as grasping, picking, pinching, typing, or otherwise utilizing finger dexterity
• Regularly required to climb (including ladders of up to 15 feet), balance, stoop, kneel, crouch, crawl (including in narrow, confined spaces), reach, stand, walk, push, pull, lift, finger objects, grasp objects, feel objects, talk, and hear
• Must be able to remain stationary and move around while performing work 
• Must be able to regularly remain stationary at the computer, requiring repetitive finger movements and manual dexterity
• Must possess the ability to observe details at close range required for viewing a computer monitor, preparing and analyzing data and figures, transcribing, and reading
• Must possess the ability to perceive sounds at normal speaking levels with or without correction; possess the ability to receive detailed information through oral communication and to make discriminations in sound
• Must possess the ability to express ideas using the spoken word to convey instructions to stakeholders accurately, loudly, and/or quickly
• Activities occur inside and outside, and the worker is subject to both environmental conditions, as well as being subject to noise, vibration, hazards, and atmospheric conditions

Our Vision:  To saturate the 4B area with the gospel by restoring people, families, and churches. 
The 4B Area refers to the geographic area of Southeast Houston from the Beltway to the Beach and the Bay to Brazoria County.

Our DNA:  Kingdom. Disciple. Society. Church. (K.D.S.C.)
These are the foundational building blocks that help direct the vision of Bay Area Church and Christian School.

• KINGDOM

  • The Kingdom of God submits to the rule and reign of Jesus Christ. Wherever the will of God is being done, the Kingdom is manifested. We are to "seek first the Kingdom of God" so that His will might be done "on earth as it is in Heaven." In order to pursue God's Kingdom, you must first FOLLOW JESUS.

• DISCIPLE

  • A disciple is a follower of Jesus who hears and obeys what He has taught and as the Holy Spirit leads. Each disciple is a "citizen" of God’s Kingdom. We help equip disciples by encouraging everyone to CONNECT TO COMMUNITY.

• SOCIETY

  • Society consists of various domains where people live and work. Our primary place of service is the domain in which God has placed us every day. Disciples, then, serve as ambassadors for God’s Kingdom to the world so that others may come to know Him. We provide training and opportunities so you can ENGAGE YOUR WORLD.

• CHURCH

  • The Church is God’s people, a spiritual family. We are His agent of transformation in the world and the display case for His greatness. Jesus said, "... I will build my Church," and He does this by drawing people to Himself who are far from God. Church is the result of kingdom-minded disciples engaging society.

This job description is not designed to contain a comprehensive list of all the activities, duties, or responsibilities required of an employee for this job, and the responsibilities and activities may change at any time, with or without notice.