Receptionist and Care Ministry Assistant

Position:  Receptionist and Care Ministry Assistant              

Classification:  Full Time, Non-Exempt (40 hrs per week, M-F)

Primary Reporting Relationship:  Executive Assistant to the Lead Pastor/Office Manager

Secondary Reporting Relationship:  Pastor of Care and Counseling

Ministry Area:  Ministry Staff, Pastoral Department, Care and Counseling Ministries  

Interfaces:  Church, school, and preschool staff members, church members, visitors, contractors, and other stakeholders as identified and appropriate

Job Purpose:  The primary responsibility of the Receptionist and Care Ministry Assistant is to support the church’s vision by functioning as the front-line representative for Bay Area Church throughout the week to all visitors, church members, and staff. This position also provides administrative support to the Pastor of Care and Counseling and the Living Water Biblical Counseling ministry. The goal of all support staff is to allow ministerial staff to fulfill their individual responsibilities with excellence.

Employee Profile:  

• A committed and active member of Bay Area Church, or willing to transfer church membership if hired

• A strong, clear Christian testimony 

• A lifestyle that displays an ongoing personal relationship with God and a commitment to serve Him daily

• Acceptance, agreement, and compliance with Bay Area Church’s Statement of Faith and Standard of Conduct 

Major Responsibilities:

Church Office Administration

• Answer and transfer telephone calls and distribute messages to the appropriate individuals

• Answer the front doorbell to screen visitors and grant access to the building

• Greet visitors and help them connect with the appropriate staff members

• Screen visitors and contractors through the Raptor badge system

• Coordinate approval and preparation of all worship guides, inserts to the worship guides, and any other Wednesday/Sunday publications as needed

• Accept and deliver incoming mail and delivery packages

• Order and maintain postal supplies 

• Maintain supply inventory in the church staff workroom and break room areas

• Submit purchase orders and check requests into the finance system weekly

• Enter visitor data into the church database system for weekly processing

• Assist Office Manager with hospitality arrangements for funerals, weddings, and special events

• Prepare birthday cards and work anniversary lists for monthly all-staff meetings

• Monitor approved time-off requests and add them to the church staff calendar

• Communicate the weekend on-call list for ministry and operations staff weekly

• Submit portal requests for general office maintenance needs or clean-ups

• Serve as liaison for office equipment repairs when needed, including the workroom copier and folding machine

• Order and maintain coffee bar supplies for the church office and church services and events

• Assist with project management as assigned by supervisors

• Use the approved sub list to arrange coverage for the reception desk for absences, whether planned or unplanned 

• Other duties as assigned

Care and Counseling Administration

• Provide administrative support to the Pastor of Care and Counseling

• Update and distribute prayer request needs and hospital reports to ministry staff, elders, and deacons

• Facilitate logistical needs for the leaders of care and counseling classes (e.g., Grief Share, Family Grace Group, Divorce Care, and Celebrate Recovery)

• Enter weekly attendance data for care and counseling classes into the church database system

• Coordinate sympathy flowers, cards, meal trains, etc., for staff, elder, and deacon families in times of need

• Coordinate distribution of grief booklets

• Reserve rooms and prepare materials for Living Water classes 

• Send correspondence to Living Water counselors regarding upcoming conferences and meetings

• Coordinate travel logistics for off-site conferences and workshops, including registration

• Coordinate logistics for on-site conferences and workshops

• Respond to inquiries regarding the Living Water program

• Maintain inventory of Living Water resources

• Other duties as assigned

Required Skills and Abilities:

• Familiarity with basic office equipment (multi-line phones, fax machines, and scanners)

• Strong interpersonal skills with a professional and friendly demeanor

• Excellent phone etiquette

• Communicates clearly and effectively

• Maintains a high degree of confidentiality and discretion

• Possesses excellent organizational skills and manages time efficiently

• Ability to multitask effectively

• Ability to maintain composure in stressful situations and interactions

• Possesses basic computer skills and knowledge of word processing programs (Google Workspace, Microsoft Word, Excel, PowerPoint)

Essential Job Functions:

• Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that engenders confidence and trust

• Ability to complete assigned tasks without direct supervision

• Ability to exercise independent judgment and make decisions

• Ability to work with people beyond giving and receiving instructions; must be adaptable to performing under stress and when confronted with emergency situations

• Ability to listen and respond to counsel

• Ability to establish and maintain cooperative and effective working relationships with others

• Ability to report to work on a regular and punctual basis

• Must be physically able to operate various office equipment, including computers, copiers, phones, etc. 

• Must be able to exert up to 20 pounds of force occasionally; 10 pounds of force frequently; and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects; perform repetitive motion, such as grasping, picking, pinching, typing, or otherwise utilizing finger dexterity

• Must be able to regularly remain stationary at the computer, requiring repetitive finger movements and manual dexterity

• Must possess the ability to observe details at close range required for viewing a computer monitor, preparing and analyzing data and figures, transcribing, and reading

• Must possess the ability to perceive sounds at normal speaking levels with or without correction; possess the ability to receive detailed information through oral communication and to make discriminations in sound

• Must possess the ability to express ideas using the spoken word to convey instructions to church members, staff, and other stakeholders accurately, loudly, and/or quickly

• Activities occur primarily indoors, but the worker may be subject to outdoor environmental conditions on occasion

Our Vision:  To saturate the 4B area with the gospel by restoring people, families, and churches. 

The 4B Area refers to the geographic area of Southeast Houston from the Beltway to the Beach and the Bay to Brazoria County.
 

Our DNA:  Kingdom. Disciple. Society. Church. (K.D.S.C.)
These are the foundational building blocks that help direct the vision of Bay Area Church and Christian School.

• KINGDOM

  • The Kingdom of God submits to the rule and reign of Jesus Christ. Wherever the will of God is being done, the Kingdom is manifested. We are to "seek first the Kingdom of God" so that His will might be done "on earth as it is in Heaven." In order to pursue God's Kingdom, you must first FOLLOW JESUS.

• DISCIPLE

  • A disciple is a follower of Jesus who hears and obeys what He has taught and as the Holy Spirit leads. Each disciple is a "citizen" of God’s Kingdom. We help equip disciples by encouraging everyone to CONNECT TO COMMUNITY.

• SOCIETY

  • Society consists of various domains where people live and work. Our primary place of service is the domain in which God has placed us every day. Disciples, then, serve as ambassadors for God’s Kingdom to the world so that others may come to know Him. We provide training and opportunities so you can ENGAGE YOUR WORLD.

• CHURCH

  • The Church is God’s people, a spiritual family. We are His agent of transformation in the world and the display case for His greatness. Jesus said, "... I will build my Church," and He does this by drawing people to Himself who are far from God. Church is the result of kingdom-minded disciples engaging society.

This job description is not designed to contain a comprehensive list of all the activities, duties, or responsibilities required of an employee for this job, and the responsibilities and activities may change at any time, with or without notice.