Restaurant Bartender

GENERAL SUMMARY

Seeking restaurant and banquet bartenders that are guest service professionals to join our restaurant team. Ideal candidates must be friendly, positive, energetic, highly motivated individuals who will thrive in a fast-paced, team-oriented restaurant/golf course environment. Under the direct supervision of the Food and Beverage Manager, bartenders are responsible for providing a guest service driven, safe experience for all patrons of The Greg Mastriona Golf Courses at Hyland Hills. Peak season includes long hours, weekends, and holidays.

QUALIFICATIONS/ SKILLS

• Verbal communication
• Excellent customer service skills
• Working knowledge of standard beverage service equipment and point of sales systems
• Working knowledge of beer, spirits, wine and food
• Resolving Conflict
• Planning, problem solving and teamwork
• Adaptability
• Decision-making
• Positive attitude
• Thoroughness and attention to detail
• Professionalism
• Cash handling and general math skills
• Multi-tasking

JOB FUNCTION

• Takes orders and serves patrons food and beverages in a positive and friendly manner.
• Prepares and maintains ingredients by following recipes.
• Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.
• Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries.
• Responsible for stocking beverage shelves, manage inventory, rotate stock as needed.
• Contributes to daily, holiday, and theme drink menus in collaboration with management team.
• Ensures smooth operation of bar services during absence of supervisor.
• Maintains a sanitary bar area and completes cleaning according to daily and weekly schedules, including dishwashing as needed.
• Assists with orienting new employees to their work area.
• Listens to customer complaints and suggestions and resolves complaints.
• Communicates with management team on any issues, mistakes, or any reason for an unsatisfactory experience for patrons.
• Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area.
• Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.
• Helps patrons select food and beverages by providing information, suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
• Collaborate with coworkers and participate in all daily opening, closing, assigned side work and cleaning projects.
• Keeps kitchen staff informed of any dietary, allergy or special requests of patrons
• Upholds guest service standards throughout the patrons dining experience from start to finish to provide the best experience possible.
• Maintains order and accuracy in all aspects of receiving payment from patrons to cash out procedures at end of the shift.
• Actively works with coworkers as a team. Willingness to assist others without being asked.

Knowledge, Skills, and Abilities Required:

1. Must be 21 years old (for alcohol service).
2. Knowledge of food and retail sales.
3. Knowledge of alcohol service laws and district policies.
4. Must complete approved alcohol service training (TIPS) within 30 days of employment.
5. Knowledge of computers and Point of Sales programs; must also be able to process and balance daily receipts. Good math skills helpful.
6. Ability to communicate clearly and concisely with management team, kitchen staff, support staff, golf course staff and guests.
7. Must be able to perform multiple tasks with many interruptions.
8. Must be able to work with little to no supervision and be enthusiastic, self-motivated and a team player.
9. Must be able to provide excellent customer service.
10. Must be able to maintain company attire, grooming and hygiene standards.

Working Environment/Physical Activities:

1. Must be able to perform a varied work schedule: mornings, nights, weekends and holidays are required.
2. Stand and walk for extended periods of time.
3. Work in different outdoor temperatures, extreme heat & cold.
4. Occasionally exposed to slippery floor conditions and smell unusual odors generated by malfunctioning equipment or chemical reactions.
5. May work near moving mechanical parts.
6. Subject to surprise inventory and cash audits.
7. Regularly required to lift and/or move up to 50 pounds.
8. Summer season includes long hours, weekends and holidays.

Education/Experience:

Graduation from High School or equivalent, plus at least one (1) year of bartending experience. Must have completed or be able to complete alcohol service training.