Summary/Objective
Detailer assists both the Sales and Service Departments in maintaining the new and used car lots, and in transporting vehicles to appropriate departments for service and inventory control. Our customers expect vehicles to be in the cleanest condition possible when they are delivered, and the detailer plays an important role in making a great first impression when customers come on to the lot and/or pick up their vehicle.
Essential Functions
- Prepares vehicles for the sale by performing a variety of vehicle reconditioning tasks per company procedures & customer service level agreements: interior detailing, upholstery cleaning, window cleaning, pre-wash, buffer, and quality control.
- Inspects the quality of work performed prior to releasing the vehicle to the customer.
- Maintains good operating condition of equipment and facilities, advising management of equipment breakdowns or maintenance needs.
- Practices and promote teamwork within the department.
- If any mechanical problems are found, report them immediately to the lot manager and/or sales manager.
- Maintain a safe, clean & professional environment – At all times drive in a safe manner, wear a seat belt and observe the 5 MPH speed limit on dealership property.
- Get managers approval prior to driving any company vehicle off the premises.
- Help ensure customer satisfaction – Make certain work is done correctly the first time to prevent any comebacks, ensuring vehicles are completely clean. Work done properly helps ensure customer satisfaction and future business with the customer. All comebacks get #1 priority!
- Do not smoke in any vehicle and do not change or play the radio.
- If seats need to be readjusted, make sure to put seats back to their prior position.
- When a job is started, interrupted, or finished communicate with the Service Department. Let the Lot Manager and/or Service Manager know if any problems arise.
- Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
- Shows when scheduled to work, on time, ready and able to perform essential job functions.
- Adhere to all company policies, procedures and practices.
- Perform other tasks as directed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education, Experience, and other Qualifications
- Three years licensed driving experience preferred.
- High School or GED preferred
- Experience washing and detailing cars preferred.
- Valid driver's license is preferred, and the ability to drive both standard and automatic transmissions.
- High attention to detail required.
- Hardworking, motivated team player.
- Responsible for the quality and quantity of work produced.
- Reliable, punctual, and dependable.
- Available to work a flexible schedule, which includes weekends and overtime, as required.
Competencies
- Flexibility
- Communication Proficiency
- Collaboration Skills
- Detail-Oriented
- Organized
- Customer Focus
- Technical Capacity
- Teamwork
- Strong Work Ethic
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This position operates throughout the dealership. Time will be spent outdoors in the weather and elements.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
- The employee must occasionally lift or move up to 50 pounds.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours will vary to accommodate the sales and service department working hours. This position regularly requires working evenings and weekends.
Note: Schedules are subject to change. Two-weeks’ notice of a schedule change will be provided whenever possible.
Travel
The lot porter might be required to drive vehicles from one dealership to another.
Additional Eligibility Qualifications
None required for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Statement
The Anderson Auto Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
