Summary/Objective
The service technician performs bumper-to-bumper service for vehicles brought to the dealership. This important position helps to ensure that our customers get quality work performed on their vehicles, resulting in high levels of customer satisfaction, as well as ensuring their vehicles are safe and comfortable to drive, leading to repeat business for many years.
Essential Functions
- Conducts general repair and replacement services.
- Performs maintenance services to include oil changes, fluid exchanges, filter replacement, fuel system services, preventative maintenance, and belt and hose replacement.
- Performs evaluation services to include charging system analysis, brake inspections, fluid leak evaluations, tire pressure, and tread depth readings.
- Conduct visual safety and courtesy inspections.
- Performs diagnostic services, repair, and replacement services.
- Use factory specifications as the standard in all repairs, service, and customization work.
- Make 100% productivity the goal and keep as close to that as possible.
- Receive service assignments from the service writer or service manager.
- Have the repair work finished within the allotted time.
- Set goals, develop skills, and constantly increase efficiency skill level.
- Submit your parts requests as soon as it is determined what is required for a particular job.
- Keep the service writer or service manager informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up-to-date information.
- Aid service advisor as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.
- Make sure the proper paperwork is completed and filed after every job completion.
- Keep your technical qualifications current by finishing any required training programs.
- Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
- Make sure each job is thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.
- Provide excellent service for all customers whether external or internal, specifically offering dependable vehicle service.
- Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
- Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
- Shows when scheduled to work, on time, ready and able to perform essential job functions.
- Adhere to all company policies, procedures and practices.
- Perform other tasks as directed.
Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions.
Requirements
- 2 to 5 years' experience in related technician/mechanic roles.
- High School or GED preferred.
- ASE certification preferred but not required.
- Valid U.S. Driver's License, clean driving history
- Demonstrated ability to learn new technologies and processes and adapt to change.
- Ability to innovate, solve complex issues, and present new ideas.
- Ability to follow oral and written instructions with attention to detail.
- Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines.
- Experience working in a team-based environment and achieving common goals.
- Evidence of a "safety first" attitude
- Basic command of the English language
- Basic computer skills, including navigating web browsers and using standard applications.
Competencies
- Flexibility
- Communication Proficiency
- Collaboration Skills
- Customer Focus
- Technical Capacity
- Teamwork
- Strong Work Ethic
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
- The employee must occasionally lift or move up to 50 pounds.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours will vary to accommodate the service department's working hours. Hours of operation are Monday - Saturday This position regularly requires working evenings, and weekends.
Note: Schedules are subject to change. Two-weeks' notice of a schedule change will be provided whenever possible.
Travel
Occasional travel for training or to assist at other dealerships may be required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Statement
The Anderson Powersports is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
