LRCHC Medical Receptionist

Summary

Lake Roosevelt Community Health Centers is dedicated to providing service to those that need medical, dental, optometry, physical therapy and behavioral health assistance. These services have been professionally provided to members of the Colville Confederated Tribes and those that live and work in our NE Washington communities for over twenty years.    The Medical Receptionist position is a crucial part of the medical team as they are the first to meet and greet visitors at our Inchelium Clinic.   

Distinguishing Career Features:

This position is key to the overall success of patient satisfaction.   It will require specific career features, such as: 

• A friendly, outgoing disposition.
• Be caring and have experience in dealing with the public.
• Above average organizational skills.
• Ability to multi-task.
• Ability to maintain confidentiality (HIPAA).
• Above average attendance.
• Patience, understanding, and the desire to always help others.
• Very good computer skills.
• Excellent verbal and written communication skills.
• Professional conduct and ethics. 

Essential Duties and Responsibilities:

The receptionist is responsible for handling all administrative functions for both the public and the clinic staff.   This includes patient registration, communications regarding benefits, and payment processing.  The preferred applicant would have RPMS system experience or the willingness to learn how to use this application and any other applications pertaining to the registration of patients immediately.  The receptionist is also responsible for scheduling, monitoring appointments, managing missed appointments and dealing with/documenting patient issues.  While this position is entry level, the right person will have the potential to utilize opportunities for long term employment with our facilities.  Most important, we are looking for a team player.

 Knowledge and Skills

• Must be able to exercise and use good judgment.
• Excellent communications skills that include professionalism, courtesy and accurate message-taking both by phone and computer.
• Knowledge of all office procedures.
• Knowledge of medical terminology is a plus.
• General understanding of Medicare, Medicaid, commercial insurance carries and general healthcare billing guidelines. 

Education and Experience

• High School Diploma or equivalent.
• Certification in office/medical administration (preferred)
• Prior experience in a medical office (preferred)

Working Conditions

LRCHC has ADA compliant facilities.  The position requires the ability to sit for long periods of time.  May require lifting of 15 – 50 lbs.  Must be proficient with computers and willing to learn new software applications.  May be required to drive to other clinic (Keller) on occasion.

LRCHC employees are required to continually update CPR/BLS training, HIPAA Training, and all other trainings that pertain to the receptionist position.

A background clearance is required.  

LRCHC provides preference to Tribal members (CCT and other tribes) and Veterans. 

Benefits

LRCHC has a robust benefit package that includes 100% health, vision, life and dental insurance coverage for the employee with options to purchase other insurance benefits such as additional life and short/long-term disability.  In addition, LRCHC offers up to 6% match on a 401K or Roth IRA retirement plan.   Upon hire, employee is eligible to have 12 paid holidays, funeral/bereavement leave, traditional leave, and jury duty leave.  LRCHC also offers prorated vacation and sick leave available 90 days after hire.   LRCHC encourages additional job training by assisting with tuitions for job-specific education/training opportunities.